IT Infrastructure Manager

4 weeks ago


المملكة العربية السعودية, Saudi Arabia EITACIES Full time

RESPONSIBILITIES
- Lead and grow an effective Cloud Infrastructure team and serve as a SPOC for all Cloud Infrastructure and Platform related questions & Issues.
- Define strategy, vision, and roadmap to build and operate self-service Infrastructure (IaaS) & Platform (PaaS) at scale.
- Determine and develop architectural approaches and Infrastructure solutions with cloud architects and engineers.
- Hands-on involvement in conducting & coordinating Problem Investigations due to service disruptions, leading to corrective actions and ensuring preventative measures identified are implemented.
- Ensuring that all Production Operational processes / work instructions / supplementary documentation is maintained.
- Managing deployments at scale for requested enhancements to Test and Production environments.
- Analysing and continuously enhancing existing monitoring systems to ensure all possible symptoms of potential service disruptions are configured for early detection.
- Ensuring that internal and external communications are well defined and delivered according to our customer service level agreements.
- Define and drive Disaster Recovery strategy across Fresh works Products & Platforms.
- Efficient & Effective Process Improvements for seamless cloud adoption.
- Drive cost optimization across Fresh works Cloud environment.

**REQUIREMENTS**:

- 5+ years of relevant experience.
- Must have Managed a sizable team
- Exposure in Docker /Kubernetes.
- Docker and Kubernetes container orchestration and management platform.
- Strong familiarity with cloud storage and cloud Network concepts
- Experience with AWS cloud computing technologies
- Knowledgeable of scripting.
- In depth understanding of security controls and implementations in the cloud
- Deep understanding of design best practices for at least one cloud provider
- Exposure with SDLC life cycle (agile and waterfall) and associated IT processes
- Mentoring and coaching of Junior Engineers and Project Team.
- Escalation management for all major production issues/requests.
- Strong knowledge with Windows and Linux OS platform;
- Knowledge of Systems and experience in troubleshooting
- Familiarity with monitoring tools such as Splunk, Cloud Watch and SolarWinds
- Familiarity with SNOW, Jira and Confluence
- Experience with OS-level network configuration and troubleshooting
- Experience dealing with technical end-users in a support role
- Experience with Event Management, Incident Management, Change Management and Change Control
- Experience working with version control systems (SVN, Git)
- Strong Communication skills and interpersonal skills
- Ability to review the technical documentation provided by others and provide constructive comments
- Public cloud infrastructure (Azure and AWS) is a must



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