Ivvq Engineer

Location: Riyadh, Saudi Arabia

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

We have been present in Saudi Arabia for 40 years and with over 600 employees to date, we are growing rapidly. Together we are delivering our signalling, control and train protection systems for the North -South Railway (NSR), the longest system of it’s kind in the world. Together we are key suppliers of In-flight entertainment and connectivity systems as well as air traffic management solutions in Saudi. We are making Saudi Arabia a safer place by securing the country’s critical infrastructure and e-security solutions that secure the country’s electronic payment systems. Thales has been selected to supply major electronic systems for air defence and the Group also supplied communication and optronic systems for the Army, the Saudi Arabia National Guards and the Air Force.

**Roles and Responsibilities**:

- Experience maintenance of either CCTV, video surveillance or security systems.
- Experience in Enterprise Server Configuration, System Design and Troubleshooting.
- Min. 1 year of support or maintenance experience CCTV, Video surveillance or security system.
- Troubleshoot and resolve technical issues related to CCTV systems.
- Provide technical support and training to clients on the use of CCTV equipment and Video Management System.
- Keep detailed logs of service calls, maintenance tasks, and repairs.
- Work closely with L2 technical teams to identify and resolve any issues.
- Stay updated with the latest advancements in CCTV technology and best practices.

**Requirements and Skills**:

- Proven experience as a CCTV Service Engineer or similar role.
- Proficiency in software engineering tools.
- Strong understanding of CCTV system components and functionality.
- Familiarity with network protocols and IP camera systems.
- Ability to document requirements and specifications
- BSc degree in Computer Science, Engineering or related technical discipline
- 3+ years of professional software integration experience

**Technical Competencies - Desirable**:

- Knowledge of Access control, CCTV and Intercom System
- Knowledge of IP Systems / Networking is preferable

**Behavioral Competencies - Essential**:

- Team Player: working collaboratively, sharing knowledge and experiences to deliver the best solutions. Always willing to be involved in other activities to achieve company objectives. Works collaboratively and uses influence to gain resolution of issues.

**Demonstrates honestly, loyalty and commitment. Have the ability to train others / apprentices**:

- Effective Communication skills: Able to adapt communication to audience and create detailed written documents and reports to NSI Standards. Presents a professional image at all times.
- Performance: being professional and adopting best practice to meet clients' highest expectations while achieving the highest possible standings in terms of quality, health, and safety.
- Initiative: is highly motivated, flexible and can work unsupervised to get results in an effective way. Can manage deadlines and takes an organized approach to work.
- Customer Focus: Takes time to question and understand the real, underlying needs of the customer, beyond those initially expressed. Always works closely with customers, developing an independent view of their needs and acting in their long-term interest.