Performance Data Analyst
2 weeks ago
JOB PURPOSE:
To collect, analyze, and interpret performance data within the Unified Command Center, providing actionable insights to enhance IT service delivery and support decision-making as part of the Service Excellence Group.
ROLE AND RESPONSIBILITIES
- Design and maintain data analytics dashboards and reports that provide real-time or historical insights into IT performance for stakeholders within the command center.
- Collaborate with the Service Excellence Group to ensure performance analysis aligns with SLA/SLO targets and organizational goals.
- Support proactive incident detection by analyzing data trends and recommending measures to address potential issues.
- Generate detailed performance data reports, highlighting system health, service delivery trends, and areas requiring attention.
- Work with cross-functional teams to refine metrics and improve data accuracy/quality and relevance for performance monitoring.
- Assist in the identification of key performance indicators (KPIs) and ensure accurate tracking and reporting for IT services.
- Support predictive monitoring efforts by leveraging historical data to forecast potential performance issues.
**Requirements**:
- Bachelor's degree in IT, Computer Science, or a related field.
- Minimum of 5 years of experience in data analysis, performance reporting, or a related role within IT operations or a command center environment.
Technical qualifications:
- Experience with data analysis tools and visualization platforms such as Power BI, Tableau, or similar.
- Strong analytical skills with the ability to interpret complex datasets and translate them into actionable insights.
- Familiarity with performance monitoring frameworks and tools in a command center environment.
- Knowledge of SLA/SLO tracking and reporting for IT services.
PREFERRED SKILLS
- Proficiency in data modeling and trend analysis techniques.
- Strong communication skills for presenting findings to technical and non-technical audiences.
- Experience with predictive analytics and anomaly detection.
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