Customer Services Manager

2 months ago


المدينة, Saudi Arabia Saur Middle EastAsia Full time

SAUR is as a pure player in water and essential services, working to protect the environment in the heart of the territories it serves.

We're hiring a** Customer Services Manager** for one of our clusters, in Madinah.

**Mission**:
Reporting functionally to the Customer Services Director and working in close cooperation with the O&M directors and his O&M staff.

The Branch Customer Service Manager is responsible for organizing and managing all Customer Services activities on the ground in Madinah and Tabuk branches.

**Responsibilities**:

- Ensure the efficient implementation of customer service processes and procedures are applied systematically in both front and back office activities.
- Enable the organization to reach contractual targets and international standards.
- Ensure and maintain the best possible working interface with other departments within the Cluster team, especially the O&M department.
- Review staff capacity and support the HR Director and Customer Services Director for the preparation of the Customer services training and development programme.
- In consultation with the ICT Manager, review customer data, records and storage methods to complete and update the customer record database, in digital form.
- Prepare the demand management strategy report to develop customer water awareness.
- With the support of the O&M and Commercial Department, implement the improved new connections procedures and revenue metering strategy defined by the Customer Services Director.Review current customer service systems, resources, methods, practices and needs.

**Requirements**:

- Background in Business Administration or a similar field;
- 10 years of experience.
- Experience in water industry
- Living in Madinah or able to move.

**Benefits**:

- Competitive salary package.
- Performance-based incentives.
- Premium International Medical insurance.
- Opportunities for career advancement within the company.
- Friendly and dynamic work environment.


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