Operations Intern

2 weeks ago

Jeddah, Saudi Arabia Careem Full time

Jeddah, Saudi Arabia

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

**About the team**

As part of the Supply Acquisition team you'll acquire supply for meeting the requirements of the business and provide best in class reliability and supply experience for Careem Customers. You will collaborate with Marketplace supply teams or create a dedicated fleet based to meet the goals. Lead cross functional supply related projects, manage vendor relationships to increase supply on the Careem Platform, ensure reliability and experience across all delivery verticals on a daily basis and actively contribute to the data-driven environment of Careem with best practices, methodology and data visibility.

**What you'll do**
- Competition Insights: Gathering and documenting market insights on ride hailing competition across KSA markets.
- High density location (HDLs) - Coordinatinge operations at HDLs with weekly visits to Airport, malls, key strategic locations in site surveying, testing Careem product, collect information to enhance customer pickup experience, engage with supplier partner
- Captain Onboarding: Guiding the captain walkins to right acquisition channels, support in training and activation
- Captain Connect: Collaboratinge on the weekly focus groups with captains, captain calls to understand concerns, guidinge them and ensure we are sending the right communication/message and document learnings
- Captain support: Solving Support tickets and captain issues
- Process improvements in the way captains are supported
- Product testing and launches with Captains
- Training: guidinge them on accessing YouTube training materials by scanning QR code
- New captain onboarding: guidinge new captains on document uploading process
- In app support: guidinge captains on the steps to follow for raising requests such as unblocking, customer complaints etc.
- Training calls: calling low rated LRT captains to the support center for training and car checks
- Conduct car checks for LRT captains
- Market intel: conducting competitor app surveys by making trips and gathering data
- Captain Focus Group: conducting monthly focus group with different cct captains by targeting different cities
- Conducting surveys for upfront pricing

**What you'll need**
- Ability to get hands-on in a complex operational environment
- Ability to manage multiple tasks and work with tight deadlines
- Confident, outgoing, and with a predisposition to teach others
- Ability to effectively troubleshoot problems and work collaboratively within a team environment
- A strong understanding of the operations and ability to comb through large data sets to find actionable insights to drive business goals.
- Proficiency in Microsoft Excel and SQL

**What we’ll provide you**

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:

- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
- Access to healthcare benefits and fitness reimbursements for health activities including: gym, health club and training classes.

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