Rma Technician

Perform functional test of company’s board and system level products.
- Test and troubleshoot board failures as required.
- Provide detailed symptom descriptions for failures uncovered during functional test to assist in component-level troubleshooting.
- Follow all applicable work instructions to perform testing and repair processes.
- Replace of fix hardware components as needed.
- Follow and improve RMA procedure as per company and vendor policy.
- Discuss problems (technical and process) encountered while testing/troubleshooting with supervisor and engineering staff and recommend solutions to improve work efficiency.
- Escalate product and process issues to management and help with problem resolution.
- Follow all company, safety and production procedures and regulations and maintains a clean and orderly workstation.
- Communicate RMA updates to sales team.
- Keep records for RMA requests and detailed reports for each one.
- Make sure to meet the service level required by company.

**Requirements**:

- Minimum electronics certification from accredited two-year technical or four-year Engineering school.
- Using test instruments like Multimeter, Oscilloscope, Power Supplies, etc.
- Perform bord soldering and faulty component identifying and replacement.
- Networking Knowledge is required.
- Low current systems experience such as CCTV, Access control, Alarm systems and smart home.
- Reading and understanding schematics, datasheets, and written work instructions.
- Ability to handle job stress and interact effectively with others in the workplace.
- Good command of the English language: Ability to read, write and speak English well.
- Ability to carry out detailed written and oral instructions.