Area Manager

4 weeks ago


Riyadh, Saudi Arabia Caliberly Full time

Job Details

Employment Type

full_time

Industry

Health & Beauty Care

Salary

14000.00 - 1500.00

Location

Riyadh, Saudi Arabia

Date Posted

May 26, 2023

About the Job

**Role Purpose**

The main responsibility of the Area Manager requires strong, clear and consistent leadership with a focus on guest service and experience, sales and maximization of revenue. The Area Manager is responsible for the daily leadership of the Spa operations.

**Key Responsibilities**
- Demonstrate sincere customer focus and true appreciation for the guest experience.
- Develop Spa goals, and implement policies and procedures.
Responsible for leading the efficient and effective Spa operations including short and long term tactical planning based on the companys strategic direction.
- Maintain adequate professional service and retail program.
- Prepare Municipality requirements and reporting matters.
- Assist with the marketing programs and events i.e. calendar of events, media, etc.
- Supervise and ensure that employees receive ongoing training and hold meetings to keep employees updated on spa procedures and policies.
- Educate employees about Spa rules and regulations/ Disciplinary actions and ensure compliance.
- Follow the visual merchandising guidelines to ensure consistency in shop displays.
- Encourage and internally promote the monthly newsletters to create Spa retail and service awareness and visibility, to generate sales and increase memberships.
- Assist in creating membership incentives and sales promotions leading to a larger client base.
- Undertake duties so as to comply with the requirement of internal and external quality control.
- Comply with SOPs and Occupational health and Safety requirements.
Oversee all salon procedures, in conjunction with company vision, mission, and values.
- Attend meetings at the request of line manager to ensure efficient communication across the operations.
- Enlighten employees of job responsibilities, performance expectations, client service standards, and companys policies and guidelines.
- Demonstrate record of achievement against objectives and targets.
- Maintain a proper inventory of supplies.
- Develop customer relationships and measure customer satisfaction by interacting with clients to get feedback.
- Handle customer complaints and implement customer service tool.
- Encourage and motivate team members towards accomplishing their commercial targets.
- Ensure equipment and physical facility in peak condition including cleanliness and repair.

**Qualifications**
Min. 4 years experience in managerial and operational position in relevant industry.
Microsoft Office, Dolphin And MMS experience or similar IT software.
Fluent in English, Arabic is a plus.


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