Housekeeping Supervisor

2 weeks ago

Jeddah, Saudi Arabia AccorHotel Full time

Company Description

**“A passion for perfection”**

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.

**Swissotel Makkah description**:
Swissotel Makkah is Swissotel’s first hotel to open in Saudi Arabia. The hotel offers 1487 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.

As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.

Swissotel Makkah is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for pilgrims to reach Al Masjid Al Haram.

**Job Description**:

- Directs and controls all subordinate Room Attendants to ensure that all day to day operational matters are handled on time and guest expectations are met
- Assigns Room for cleaning as per schedules and monitors the cleaning process
- Ensures that vacant rooms are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete
- Reports engineering failures and breakdowns and follows up on repair schedules
- Oversees the cleanliness and maintenance of housekeeping pantries ensuring par stocks are properly in order
- Oversees the condition of plants both within and outside the Room and reports any problems to immediate supervisor
- Oversees the mini bar operation ensuring bars are restocked in a timely and efficient manner
- To attend to any ad hoc guests requests ensuring that they are is properly attended to
- To oversee the turndown process ensuring specially requested times are adhered to
- Executes departmental administration filling in forms and checklists as required on time
- Maintains and adheres to the policy regarding lost and found and reports any security concerns to supervisors
- Handles customer complaints if possible, or reports them to supervisors
- Coaches, counsels, disciplines and develops subordinate employees
- Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues
- Performs additional duties as directed by supervisors
- Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel
- Is fully conversant with all health and safety, fire and emergency procedures
- Maintains a high standard of personal hygiene, dress, uniform, and body language
- Is polite and professional in any situation where the image or regulation of the hotel is represented
- Attends meetings and training as required by supervisors

**Qualifications**:

- Proficient in the English language (verbal & written), second language is an asset.
- Minimum of 3 years of progressive Housekeeping experience in a luxury hotel or a related field.
- Must have held same position in a luxury hotel Housekeeping or a related field.
- High School diploma and/ or experience in a hotel or a related field
- Must be flexible in terms of working hours.
- Must be physically fit in order to lift items up to 25 Kilograms.
- Must have leadership and communication skills.
- Must effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
- Must maintain composure and objectivity under pressure.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment.
- Must be effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
- Must possess outstanding guest services skills, professional presentation and sophisticated communication skills

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