Senior Service Director
3 weeks ago
**Job Description Summary**: GE Gas Power
Welcome to tomorrow's energy—today
Access to affordable, reliable, flexible, and sustainable power is fundamental to modern life. As the world is shifting towards a lower carbon future, GE Gas Power is ready to be your partner in leveraging the role of natural gas for powering the world today and tomorrow. GE’s foundations were laid by Thomas Edison nearly 130 years ago to provide innovative solutions for a wide range of critical problems around the world. GE’s deep-rooted culture serves as the backbone for every step we’ve taken at GE Gas Power. With more than 300,000 employees and operations in over 170 countries, GE employees reflect both the local communities we serve and the people with whom we do business.
Diversity at GE
We believe diversity makes us more competitive and creates value for our customers, shareholders, and employees. We believe in the value of each person’s unique identity, background, and experiences and are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected, and that they belong. By embracing diverse teams and perspectives, we are better equipped to build a world that works.
Our approach to diversity will be based on the following objectives:
- Our employees - to continue to strive to ensure that our workforce is as diverse as the communities we serve, while always upholding the importance of merit.
- Our workplace - to foster an inclusive culture that recognizes employees’ unique needs, helps them reach their full potential, and nurtures their diverse talents.
- Our community - to strive for diversity in suppliers and partners and engage with the communities in which we operate to support diversity.
The Senior Service Director will demonstrate accountability for Customer, functional, business, and company objectives. In this role you will integrate and drive processes that meet business and customer needs across the organization, manage complex issues, be involved in short and long
term planning and execution, and contribute to the overall business strategy.
As the Senior Service Director, you will:
- Be responsible for providing oversight for all contractual and transactional customers in your
portfolio
- Own profit and loss responsibility (i.e. orders, sales, margin, cash) for the Gas Power
business including parts, repairs, field services and performance services for the customers in
your portfolio
- Drive operational excellence and rigor on Safety, Quality, Delivery, Cost, Culture, and leverage key productivity tools in lean and
quality to deliver process excellence
- Track performance in key areas such as EHS, customer satisfaction, productivity, outage
planning, FieldCore team management and talent development
- Drive improvement through identification and implementation of corrective and preventative
actions
- Set the tone for EHS, with a SAFETY first, always mindset
- Establish and drive effective targets for Injury & Illness (I&I), near misses, observations, etc.
- Team with Sales to develop the long-term growth strategy for your customers, both transactional
and contractual and drive Inquiry to Order (ITO) deal development, long term strategic
partnerships, and deal closure
- Assist with short and longterm business planning (i.e. Op Plan, SII, etc.)
- Work with the HQ teams to explore growth opportunities both
providing input on what the region’s needs are as well as executing offerings
- Manage customer relationships at multiple levels of their organization, providing regional
leadership presence
- Work closely with Services leadership to investigate, analyze and resolve customer issues in a
timely manner
- Develop the next level of Services leadership and talent
- Be responsible for hiring, training and development, mentoring, salary planning, performance and
career assessment, and disciplinary actions as required, for assigned direct reports
- Align CPM/CSM’s by customer to most effectively fulfill on Gas Power Services (GPS) product line offerings and customer satisfaction
- Work with GPS team to understand both short and long term outage forecast, resource needs, and assist with plan for adequate resourcing
- Work with the local area sales team to develop retention, growth,
risk, and fulfillment strategies
- Own margin review input / output, integrated outage forecasting, jointly
with Risk, Sales, Commercial Operations, and Marketing teams as appropriate
- Review / validate Outage Tracker, Digital Leading Indicators (DLI) compliance, and Event Vision inputs
- Be responsible for backlog, forecasting, pipeline and weekly financial tracker updates for Gas Power
financials
- Understand trends and drivers, and effectively communicate risks, opportunities, changes, and
key gap closure activities
- Own and drive a cash target (including inventory) and resolve key past due or collection issues
**Qualificatio
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