Doorman

**Company Description**
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

We are seeking a professional and friendly Doorman to join our team in Jeddah, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and positive experience for everyone entering our establishment.
- Greet guests warmly and provide a hospitable welcome upon their arrival
- Assist guests with luggage, opening doors, and providing directions or information about hotel services and local attractions
- Manage the flow of traffic at the hotel entrance, ensuring a smooth and organized arrival and departure process for guests
- Coordinate with valet parking services and assist guests with their transportation needs, including calling taxis or providing information about public transit
- Maintain a clean and tidy entrance area, free of obstacles and hazards
- Stay informed about daily hotel activities, events, and VIP guests to provide accurate and timely information
- Collaborate with security personnel to ensure the safety of guests and the property
- Handle guest inquiries and requests promptly and courteously, escalating issues to appropriate departments when necessary
- Assist with special events or high-traffic periods as needed
- Uphold the hotel's standards of customer service and professionalism at all times

**Qualifications**
- High school diploma or equivalent
- Minimum of one year's experience in customer service or hospitality industry
- Excellent verbal communication skills in English; additional language skills are a plus
- Strong interpersonal skills with the ability to work effectively in a team environment
- Exceptional customer service orientation with the ability to anticipate and meet guest needs
- Demonstrated ability to remain calm, courteous, and professional in all situations
- Good judgment and problem-solving skills, particularly when dealing with challenging guests
- Cultural sensitivity and the ability to work in a diverse, multi-cultural environment
- Physical stamina to stand for extended periods and assist with luggage as needed
- Valid driver's license (for valet parking duties if required)
- Basic computer skills for using hotel management systems and logging guest requests
- Knowledge of Jeddah and the surrounding area is highly desirable
- Flexibility to work various shifts, including weekends and holidays
- Impeccable grooming and adherence to uniform standards

**Additional Information**
- Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.