Director of Operations

6 days ago

مكة, Saudi Arabia RIXOS Full time

**Company Description**
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
**Job Description** Job Description**
- Ensures prompt, courteous, and accurate service to all guests, to maximize guest satisfaction.
- Support and work with the Head of Departments in all aspects of running the hotel, with the objective to maximize efficiency and to achieve the highest volume of revenues.
- Personally attend and lead initiatives and meetings aimed at improving service standards and carrying out operations.
- Monitor the deadlines of tasks assigned to departments and coordinate inter-departmental communication.
- Handling guest complaints, communicating face-to-face with guests and ensuring such communication is established, and suggesting solutions to ensure guest satisfaction when necessary
- Provide guidance when necessary; personally take part in implementing all of the quality management systems so as to achieve Rixos Hotels standards.
- Participate in the development, implementation, and review of the policies, procedures, practices, and standards.
- Recommend changes in methods, equipment, or employees so as to improve departmental standards and productivity. Be informed of the latest trends in the industry.
- Support and work with the Head of Departments in monitoring and achieving respective key performance indicators.
- Coordinate operational department activities to facilitate increased levels of communication.
- Ensure adherence to company and hotel policies by all departmental employees; documents & records are maintained as per operational/ organizational requirements.
- Ensure norms, procedures, and systems are being followed for the safety and security of guest belongings, company assets, and revenue.
- Greet and welcome VIP guests upon their arrival escort them to their rooms and ensure that rooms are in excellent condition prior to their arrival
- Support the Head of Departments in identifying training needs, planning and executing learning activities with the coordination of the People & Culture and Training Department
- Respond to internal and external audits that are completed to ensure continual improvement is achieved.
- Conduct regular inspections of the hotel to ensure adherence to cleanliness and maintenance standards.
- Together with the department heads, take a leading role in positively representing the company with guests, reinforcing a customer-focused approach to hotel operations at all times.
- Carry out all other duties assigned by the Hotel Manager and not specified in the job description.

What we offer....
- An innovative and fast-growing international group, committed not only to building new hotels but to creating a global brand.
- The opportunity to challenge the norm and work in a creative and rewarding environment.
- Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
- Great discounts on the entire Ennismore family.
- Many opportunities to progress and change as part of a global family of brands.
- An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.

**Qualifications**
- Expected to have excellent command of systems/legislation in the related field. Expected to offer consulting to other employees when needed. Some roles require practical knowledge of systems/programs/software in the related field. Expected to manage and guide the sub-functions of the section/group when needed.

  • Director of Engineering

    3 months ago

    مكة, Saudi Arabia RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Director of Finance

    3 months ago

    مكة, Saudi Arabia RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Director of People

    3 months ago

    مكة, Saudi Arabia RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Director of Food

    3 months ago

    مكة, Saudi Arabia RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Director of Finance

    2 weeks ago

    مكة, Saudi Arabia Millennium & Copthorne Makkah Al Naseem Full time

    As a Director of Finance & Business Support, you will be a key member of our leadership team, responsible for overseeing the financial and business support functions of the hotel. Your expertise in financial management, strategic planning, and business analysis will drive our financial success and ensure operational efficiency. **Key Job...

  • Assistant Director of Engeneering

    3 months ago

    مكة, Saudi Arabia voco Full time

    **YOUR DAY-TO-DAY** - Ensure the effective financial management of the maintenance department by setting maintenance budgets, capital works program’s and engineering plans and ensuring that performance are regularly monitored and reviewed. Responsible for the general cost control aspects of maintenance, the preparation of departmental cost budgets and...

  • Mgr-rooms Operations

    2 months ago

    مكة, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24172217 **Job Category** Rooms & Guest Services Operations **Location** Jabal Omar Marriott Hotel Makkah, Umm Al Qura, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists in managing the execution of all operations in the rooms...

  • Group Director of Sales

    3 months ago

    مكة, Saudi Arabia AccorHotel Full time

    **Company Description** A Group Director of Sales leads and motivates sales teams to achieve sales goals and objectives. Develop strategy, tactics, and sales plans and execute to achieve sales targets. Develop customer relations, increase market share and sales revenue. **Hotels Overview**: Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few...

  • Executive Housekeeper

    6 days ago

    مكة, Saudi Arabia RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Executive Chef

    3 months ago

    مكة, Saudi Arabia RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Mgr-human Resources

    1 month ago

    مكة, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24178831 **Job Category** Human Resources **Location** Jabal Omar Marriott Hotel Makkah, Umm Al Qura, Makkah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** As a member of the property Human Resources support staff, he/she works with Human...

  • Mgr-human Resources

    4 weeks ago

    مكة, Saudi Arabia Marriott International, Inc Full time

    **Additional Information** **Job Number**24178831 **Job Category**Human Resources **Location**Jabal Omar Marriott Hotel Makkah, Umm Al Qura, Makkah, Saudi Arabia, Saudi Arabia, 21955 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** As a member of the property Human Resources support staff, he/she works with Human...

  • Director of Revenue Management

    3 months ago

    مكة, Saudi Arabia AccorHotel Full time

    **Company Description** At Fairmont Hotels & Resorts, ensuring the safety and wellbeing of our Guests and Visitors is an integral part of our operations. As a Mason, you are responsible for the smooth and efficient operation of the outlet, which includes maximizing the service experience for the Guests and ensuring that all receive superior service **Hotel...

  • Director of Information

    6 days ago

    مكة, Saudi Arabia RIXOS Full time

    **Company Description** Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled...

  • Head of Fintech Compliance

    3 months ago

    مكة, Saudi Arabia Salla Full time

    The Head of Compliance will be responsible for ensuring that the company adheres to all regulatory and legal requirements in Salla’s payments business, as well as internal policies and procedures. This role involves managing the compliance function, overseeing compliance risks, and implementing compliance programs to protect the company's operations and...

  • Construction Project Manager

    2 weeks ago

    مكة, Saudi Arabia Egis Group Full time

    **Company Description** Egis is an international player active in architecture, consulting, construction engineering and mobility services. We create and operate intelligent infrastructures and buildings that respond to the climate emergency and contribute to more balanced, sustainable and resilient territorial development. Operating in 100 countries, Egis...

  • Mgr-employee Housing

    5 months ago

    منطقة مكة المكرمة, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24058052 **Job Category** Human Resources **Location** Courtyard by Marriott Kudai Makkah, Ajyad Street, Makkah al Mukarramah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Reports to the Director of Human Resources. Responsible for...