Deputy Unit Manager

2 days ago


المملكة العربية السعودية, Saudi Arabia Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

**ROLE PURPOSE**:
Deputise for the Unit Manager. Take the lead, inspiring and motivating the team to deliver a great customer experience and achieve the most profitable store operation.

**KEY ROLE SPECIFIC ACCOUNTABILITIES**:
**Sales**
- Drive sales to achieve and exceed top and bottom line
- Understands local market trends, the competition and your impact on sales, costs and profit
- Utilize all available tools and systems to maximize sales and profit.

**Store Operations**
- Have a full understanding of the processes relevant to your role and store
- Take responsibility for operating in a safe and legally compliant way
- Adhere to all policies & procedures relevant of the company
- Ensure that all implementations at store level is as per agreed standards and that escalation channels are in place and understood by all store teams.

**Customer Service**
- Use all available information to make decisions through the eyes of the customer
- Communicate and engage effectively with customers, role-modelling a great customer experience
- Enhance and promote brand loyalty within the local communit.

**People Management**
- Manage people well everyday by following the core processes in all aspects of the employee lifecycle
- Spot under performance quickly and manage it well by having effective performance conversations and using appropriate tools to support
- Identify talent and use tools and talent programmes to support personal growth
- Responsible for hiring, training, development of employees.

**PERSON SPECIFIC**:
**Education**: Graduate (Preferably Commerce, Economics, Business Admin)

**Minimum Experience and Knowledge**:5+ years’ experience in store management, preferably in DIY / Home improvement.



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