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IT Support Manager
5 months ago
**Job Requirements**:
- Bachelor's degree in information technology, computer science, or a related field.
- Minimum of 5 years of experience in IT support, with at least 2 years in a managerial or supervisory role.
- Solid understanding of ITIL framework and best practices.
- Familiarity with Windows Surface Devices is desirable but not required
- Knowledge in Azure AD is desirable but not required
- Knowledge in SharePoint 2019 or above is desirable but not required
**Responsibilities**:
- Ensure that the Service Desk is created in Odoo and is an excellent deliverer of Customer Service.
- Day to day management of the 1st and 2nd Line Service Desk function.
- Ensure that the Service Desk system is fit for purpose and is used effectively and efficiently by the staff.
- Be responsible for the operational management of call assignments within the Service Desk team and to other parts of ICT Shared Service as appropriate.
- Undertake a regular review of 1st and 2nd Line Service Desk call queues.
- Analysis and Reporting - using KPI’s to measure against the IT Department strategic vision.
- Assist with maintaining the inventory of the school’s computer assets and software licenses.
- Discover, diagnose and triage user’s problems effectively and efficiently.
- Ensure that all activities within the service comply with the school, policies, financial regulations, health and safety, equality and safeguarding responsibilities.
- Ensure that obligations are met under the Freedom of Information, Data Protection Act, GDPR (and the Personal Data Protection Act in Saudi Arabia)
**Salary**: ﷼6,000.00 - ﷼8,500.00 per month
