Technical Account Manager

2 months ago

Riyadh, Saudi Arabia IBM Full time

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, let’s talk.

**Your Role and Responsibilities**
The Expertise Connect (EC) Team is looking for a highly skilled individual to join their team on the Automation portfolio side, focusing on Cloud Pak for Business Automation. EC is a growing and revenue generating arm of Expert Labs.

EC contracts provide IBM Clients access to a Technical Account Manager (TAM). TAM is also a Trusted Advisor, a single point of contact and a skilled expert to act as the IBM Liaison to the client across the specific product space.

As TAM you are an assigned technical expert skilled in specific product areas, who provides technical advice, overall environment proactiveness, skill sharing, diagnostic coaching, assistance with migrations, upgrades, key projects, and recommendations for managing IBM software for Clients. This includes delivering proactive, reactive, and preventive assistance.

Your role also requires the ability to be flexible towards the client's needs and bring resolution to their requirements quickly and efficiently. You are expected to deeply understand customer business and technology needs, become the face of IBM to the customer and serve as a trusted technical expert for the customer’s cloud migration, deployment, and adoption of Automation Growth Offerings.

Finally, your role requires deep expertise across products, a willingness to develop hands-on expertise in new technology and a keen interest in sharing knowledge and best practices through education sessions.

Your goal as a successful TAM resource is to help clients minimize the risk of downtime, successfully deploy, and integrate new solutions, manage upgrades or migrations, and efficiently integrate IBM Best Practices in their use of the IBM Automation product suite. If you love working with clients, enjoy creative and hands-on problem solving and can network across multiple teams to drive resolutions to many kinds of problems - this is the role for you

**Required Technical and Professional Expertise**

**Required Technical and Professional Expertise**
- Demonstrate a history of success as a consultant, pre-sales, technical account management, enterprise architect, or equivalent role for at least 1 - 2 years
- At least 1- 2 years of experience in the consulting of the following IBM products:

- ** IBM Cloud Pak for Business Automation**
- Business Process Manager (BPM), Business Automation Workflow (BAW)
- IBM FileNet Content Manager
- OR
- ** IBM Cloud Pak for Integration**
- API Connect / Datapower
- MQ
- App Connect Enterprise (ACE)
- Basic experience in consulting for Openshift, Ansible, Kubernetes, Linux
- Have a proven track record of at least 1 - 2 years of technical client management remote and on client site
- Have handled difficult customers or situations and can demonstrate resolutions
- Proven ability to navigate data and people to find answers
- Execute customer success plan to drive adoption post-deployment and guide clients through their migration projects

**Preferred Technical and Professional Expertise**
- Additional consulting skills Cloud Pak for Data

**About Business Unit**

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

**About IBM**

Restlessly reinventing since 1911, we are not only one

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