Senior / Staff Cloud Support Engineer - Database
3 weeks ago
Build the future of the AI Data Cloud. Join the Snowflake team.
Snowflake’s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability, and getting it done are Snowflake core values and are reflected in everything we do.
Snowflake’s Support team is expanding We are looking for a **Senior Cloud Support Engineer **who likes working with data and solving a wide variety of issues utilizing their technical experience having worked on a variety of operating systems, database technologies, big data, data integration, connectors, and networking.
As a **Senior Cloud Support Engineer,** your role is to delight our customers with your passion and knowledge of Snowflake Data Warehouse. Customers will look to you for technical guidance and for expert advice with regards to their effective and optimal use of Snowflake. You will be the voice of the customer into Snowflake’s product and engineering teams for product feedback and improvements. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements.
**Based on business needs, you may be assigned to work with one or more Snowflake Priority Support customers.** You will develop a strong understanding of the customer’s use case and how they leverage the Snowflake platform. You will deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation.
Ideally, you have worked in a 24x7 environment, handled technical case escalations and incident management, worked in technical support for an RDBMS, been on-call during weekends, and are familiar with database release management.
**OUR AMAZING CUSTOMER SUPPORT TEAM WILL WORK IN THREE DIFFERENT SHIFTS AS DETAILED BELOW**:
- ** 1st Shift**:
- Working Hours: 6 AM to 3 PM
- Coverage: Sunday to Thursday, On-Duty
- ** 2nd Shift**:
- Working Hours: 2 PM to 11 PM
- Coverage: Sunday to Thursday, On-Duty
- ** 3rd Shift**:
- Working Hours: 10 PM to 7 AM
- Coverage: Sunday to Thursday, On-Duty
Additionally, there is a **Weekend On-call** **shift**, which is rotating:
- Working Hours: Fri 7 AM - Sun 6 AM (47 Hours)
- Kindly note: The 2nd and 3rd shifts will rotate every quarter. We will share more information during the interviews._
**YOU WILL**:
- Adhere to response and resolution SLAs and escalation processes in order to ensure fast resolution of customer issues that exceed expectations
- Utilize the Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
- Document known solutions to the internal and external knowledge base
- Report well-documented bugs and feature requests arising from customer-submitted requests
- Partner with engineering teams in prioritizing and resolving customer requests
- Participate in incident management and on-call rotation
- Participate in a variety of Support initiatives
- Provide support coverage during holidays and weekends based on business needs
**OUR IDEAL SENIOR CLOUD SUPPORT ENGINEER WILL HAVE**:
- Bachelor’s or Master’s degree in Computer Science or equivalent discipline
- 5+ years experience in a Technical Support environment or a similar technical function in a customer-facing role
- Excellent writing and communication skills in English with attention to detail
- Ability to work in a highly collaborative environment across global teams
- Experience with the major public cloud providers like AWS, Azure, and GCP
- Experience in security concepts such as RBAC, OAuth, SAML, SSO, MFA, Identity and Access Management (IAM), encryption, and data governance
- Experience working with networking technologies, and protocols such as TCP/IP, HTTP/HTTPS, DNS, load balancers, proxies, and firewalls
- Experience writing, troubleshooting, and debugging basic SQL queries
- Experience working on public cloud providers like AWS, Azure, and GCP
- Ability to troubleshoot a variety of operating systems like Windows, Mac, *Nix,
- Experienced in troubleshooting connectivity issues using a variety of diagnostic tools and methods
- Experience in a number of the following
- Cloud authentication/access policies
- Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
- AWS Key Management Service, MSFT Key Vault, GCP KMS
- SCIM provisioning and Rest API Calls (e.g. Post, Get, Patch, etc.)
- Identity provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD, etc.)
- AWS PrivateLink, Azure Private Link, GCP private access
**NICE TO HAVES**:
- Scripting/coding experience in any of the following: Python, Java,.Net, NodeJS, R
- Understanding of cloud computing concepts deploying IAM systems and modules in production environments
- Experience in troubleshooting platforms that support marketplace functions
- Knowledge of Experience with IT security, cyber security, critical infrastructure
- Un
-
Senior / Staff Cloud Support Engineer - SQL
3 weeks ago
الرياض, Saudi Arabia Snowflake Full timeBuild the future of the AI Data Cloud. Join the Snowflake team. Snowflake’s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability, and getting it done are Snowflake core values and are reflected in everything we do. Snowflake’s Support team is...
-
Senior / Staff Cloud Support Engineer - Data
3 weeks ago
الرياض, Saudi Arabia Snowflake Full timeBuild the future of the AI Data Cloud. Join the Snowflake team. Snowflake’s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability, and getting it done are Snowflake core values and are reflected in everything we do. Snowflake’s Support team is...
-
Senior / Staff Cloud Support Engineer - Data
2 weeks ago
الرياض, Saudi Arabia Talent Pal Full timeBuild the future of the AI Data Cloud. Join the Snowflake team. Snowflake’s values are key to our approach and success in delivering world-class Support. Putting customers first, acting with integrity, owning initiative and accountability, and getting it done are Snowflake core values and are reflected in everything we do. Snowflake’s Support team is...
-
Database Engineer
3 weeks ago
الرياض, Saudi Arabia P2H Arabia Full time**Who we are**: P2H Inc. is a global software development and consulting company focused on complex, high-load, scalable web solutions for Enterprise and Government clients. Founded in 2006, P2H Inc. rapidly expanded globally. We have branches in the USA, Poland, Portugal, Ukraine, Saudi Arabia, and Nepal, providing extensive expertise and services across...
-
Elastic Cloud Engineer
1 month ago
الرياض, Saudi Arabia webook.com Full timeDo you want to love what you do at work? Do you want to make a difference, an impact, and transform people's lives? Do you want to work with a team that believes in disrupting the normal, boring, and average? **Key Responsibilities**: - ** Elastic Cloud Administration**: - Deploy, configure, and manage Elastic Cloud infrastructure. - Monitor,...
-
Senior Manager
2 months ago
الرياض, Saudi Arabia D360 Bank Full timeSenior Manager - Database Administrator The role is responsible for maintaining the company's database systems using different tools like Oracle, PostgreSQL, and MongoDB including back-up, performance tuning, capacity planning, monitoring critical events, and documentation. He/she takes care of company databases so that information is stored securely and...
-
Senior Database Specialist
3 months ago
الرياض, Saudi Arabia CCDS Full timeCCDS is a prominent information technology and services company that specializes in providing end-to-end info-tech and next-generation cybersecurity services to businesses. We simplify enterprise security by delivering solutions that help businesses meet compliance requirements and secure their businesses from numerous security threats. We are currently...
-
Cloud Engineer
1 month ago
الرياض, Saudi Arabia CodeNinja Full time**Responsibilities**: - Manage and optimize Google Cloud Platform (GCP) services like Compute Engine and Cloud SQL. - Design and implement cloud storage solutions and backup strategies. - Monitor cloud consumption and ensure disaster recovery readiness. **Requirements**: **Qualifications**: - 5+ years of experience in cloud engineering and GCP...
-
Cloud Engineer
2 months ago
الرياض, Saudi Arabia Gulf Business Solutions Full time**Company Description** Gulf Business Solutions (GBS) is the leading information and technology solutions provider in the kingdom of Saudi Arabia. Since we started as a business more than thirty years ago, we have grown to an enterprise supported by over five hundred employees, with a rich portfolio of products and services ranging from printing systems to...
-
Staff Platform Engineer
6 days ago
الرياض, Saudi Arabia Sumerge Full timeAt Sumerge, our Platform Engineering team is at the core of our operational excellence, setting up robust infrastructure and integrating cutting-edge DevOps tools across diverse projects and client environments. The team specializes in deploying and managing container orchestration platforms like Kubernetes and Redhat OpenShift, and expertly configures...
-
Senior Software Engineer
1 month ago
الرياض, Saudi Arabia FlyAkeed Full timeFlyAkeed, a leading company in the travel technology industry, is seeking a highly skilled and experienced Senior Software Engineer - Backend to join their team. As a Senior Software Engineer - Backend, you will play a key role in developing and maintaining our backend systems, ensuring their scalability, reliability, and performance. You will collaborate...
-
Cloud Data Engineer
2 months ago
الرياض, Saudi Arabia Master-Works Full timeMaster-Works is on the lookout for a talented Cloud Data Engineer to join our innovative team. As a Cloud Data Engineer, you will be responsible for designing, building, and managing robust cloud-based data platforms that support our clients' analytics and data-driven decision-making processes. **Responsibilities**: - Design, develop, and maintain data...
-
Cloud Computing Manager/ Senior Manager
1 month ago
الرياض, Saudi Arabia MENA Consultant Full time**Location**: Riyadh, KSA. **Years of Experience**: 10+ years. **Project Duration**: 1 year. **Language Requirements**:Fluency in English (written and spoken). The Cloud Computing Manager/Senior Manager will be responsible for overseeing the organizations cloud infrastructure and strategy, ensuring that cloud solutions are aligned with business goals and...
-
Senior Support and Operations Engineer
1 month ago
الرياض, Saudi Arabia Giza Systems EG Full timeHandle the day-to-day interactions related to issues received via different channels either calls or mails or automatically created by the system in a professional way considering resolution. - Follow all the troubleshooting steps isolating the issue and escalate them to the concerned parties in order to solve these problems according to the SLA - Develop...
-
Senior Support and Operations Engineer
1 month ago
الرياض, Saudi Arabia Giza Systems EG Full timeHandle the day-to-day interactions related to issues received via different channels either calls or mails or automatically created by the system in a professional way considering resolution. - Follow all the troubleshooting steps isolating the issue and escalate them to the concerned parties in order to solve these problems according to the SLA - Develop...
-
Senior Data Engineer
3 months ago
الرياض, Saudi Arabia Oivan Group Oy Full time**What We Need**: **What You'll Do**: - Design, develop, and maintain scalable data pipelines to support AI model development. - Implement data solutions to handle large volumes of structured and unstructured data, including videos, audio, images, and text. - Collaborate with AI researchers, machine learning engineers, and software engineers to ensure data...
-
Senior Support and Operations Engineer
1 month ago
الرياض, Saudi Arabia Giza Systems Full timeThe Role **Job Description**: - Handle the day-to-day interactions related to issues received via different channels either calls or mails or automatically created by the system in a professional way considering resolution. - Follow all the troubleshooting steps isolating the issue and escalate them to the concerned parties in order to solve these problems...
-
Senior Data Engineer
3 weeks ago
الرياض, Saudi Arabia Giza Systems EG Full timeDesign, develop, and maintain scalable and robust data pipelines and ETL processes to extract, transform, and load data from various sources into our data warehouse or data lake. - Collaborate with cross-functional teams including data scientists, analysts, and software engineers to understand data requirements and ensure efficient data integration and data...
-
Office Support Staff
3 weeks ago
الرياض, Saudi Arabia Alpha Signs Full time**Office Support Staff** **Location**: Dubai, UAE **Company**: Joseph Advertisers Joseph Advertisers is seeking a friendly and organized **Office Support Staff** member to join our team in Dubai. This role is essential for ensuring a welcoming and efficient office environment, supporting both staff and guests. **Key Responsibilities** - **Guest...
-
Senior Data Engineer
6 days ago
الرياض, Saudi Arabia Oivan Group Oy Full time**What We Need**: We are seeking an experienced Senior Data Engineer / Data Expert with a strong background in data streaming, Apache Kafka, and Airflow to join our dynamic data engineering team. This role will involve managing and enhancing a large-scale infrastructure designed for extensive social media data scraping, integration into a data lake house,...