![Zahrawi Medical](https://media.trabajo.org/img/noimg.jpg)
Service Engineer
4 weeks ago
**About Zahrawi Group**:
Zahrawi Group is a leading company in the GCC Healthcare Industry with its presence in UAE, KSA, Qatar, Bahrain, & Oman markets. The company supplies and distributes high-quality products and services to Hospitals, Clinics, Laboratories, & Analytical Industries.
**job Brief**: The Service Engineer is accountable for providing customer service and technical support by delivering the highest level of end user service performance from Installation and in any critical 24x7 environment.**ACCOUNTABILITIES**
**Policies & Procedures**:
- Adhere to all Zahrawi Policies & Procedures as applicable.
**Preventive Maintenance**:
- Regular and timely plan preventive maintenance to meet Health Authority/Quality Control policies and regulations.
- Ensure that all preventive maintenance is done for all machines.
**Machine Installation**:
- Installation of all the products trained on.
- Arrange pre-installation requirements for free commitment or local supply of Instrument ordered.
- Ensure that the machines are installed properly to avoid any issues with the customer.
**Machine Breakdowns**:
- Regular and timely corrective actions for breakdown calls
- Arrange deliveries of spare parts received in stimulating time.
**Sales**:
- Sell and promote the service contract for the different product handled.
- Develop a good customer relationship.
- Achieve the target revenue for the whole year.
**Application**:
**Trainings**:
- Attend the training when scheduled / required.
**Administrative**:
- Timely filling of the weekly report
- To support service coordinator in the preparation of the Health Authority/Quality Control documents for new installations
- To update the database of instruments with the service coordinator
- Coordinate with Sales team regarding the technical information and pre installation site visit.
- Any appropriate sales lead / info to be shared with Sales team.
**Reports**:
- Weekly Reporting to Line Manager.
**REQUIREMENTS**
- **Education**: Bachelor’s degree in Electrical Engineering / Bachelor’s degree in Biomedical Engineering
- **Experience**: Fresh Graduates / 1-2 years of experience as applicable
- **Job Specific Skills**: Effective Communication skills & Good English - Time management skills - Problem Solving Skills - Excellent computer skills in Ms. Office - Ability to work under pressure.
Location: KSA - Jeddah
**Job Type**: FULLTIME
Job Posting Date: 15-02-2023
Division/Department: Service
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