Informatics Technical Specialist
5 months ago
JOB DESCRIPTION FORM
Employee Name
Position Title AlinIQ Informatics Technical Specialist
Reports To Regional Informatics Technical Leader / Sr. AlinIQ Informatics Technical Specialist
Span of Control Positions reporting directly into this position: None
Key Competencies & Desirable skills Strong verbal and written communication skills with excellent customer facing capabilities Attention to detail and a concern for quality Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way Key Accountabilities Strategic Become a trusted advisor to customers Identify customer needs, propose solutions, and resolve problems Provide feature/ product enhancement input based on customer feedback Maintain and assume accountability for a culture of high customer service Operational Execute project work plans with a focus on timely completion & risk mitigation Track and report on assigned project aspects on a regular basis Configure and integrate products to customer specifications; deliver training Provide customer support assistance, as needed Revise and keep up to date, all project documents and systems of record Participate in team and customer meetings effectively Be available for potential shift work and travel to client sites up to 80% of the time Employee Signature & Date Reviewer Signature & Date ADD -PSBU COE Job Description Form For Internal Use Only Page 1 of 1
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