Application Engineer

3 weeks ago

Hofuf, Saudi Arabia Aveva Full time

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

Application Engineer (AOC), Al Khobar

Dimensions

This role is part of a team, which supports our implementations and customers in Middle East and Europe. The position requires the ability to work closely with the customer and project management to collaboratively implement AVEVA AOC. Within AVEVA AOC this role will be centred on the development of Dashboards for Operations Centre and integrating it various sources of data.

The Application Engineer will act as a technical lead in service engagements, taking a high level of personal responsibility for achieving a successful engagement but also directing development staff where appropriate. Travel is expected for onsite activities. Consultancy and pre-sales will be predominantly with an evolving new product but will also involve existing products already in the market.

Principal Accountabilities
- Carry out service engagements with customers, including the implementation of standard and customised solutions, training, requirements gathering & analysis, solution definition and software customization.
- Provide product usage support to customers.
- Assist Sales and Business Development with demonstrations, answering RFIs, and other pre-sales activities.
- Provide domain input to product development, including requirements, technical reviews and testing.
- Liaise with Global teams in solution development, documentation, deployment and delivery.
- Assume a Leadership role in assigned projects ensuring the project is delivered as designed on time and within budget and to the satisfaction of the customer.
- Act as a technical mentor and team lead to develop cyber security technical expertise.
- Act as primary customer interface to ensure proposed solutions meet their business needs.
- Act as technical Point of Contact for on-going support of critical customers that need on-going technical relationship management.
- Develop sound and trusted relationships with internal and external customers by providing accurate and efficient technical/engineering support.
- Respond to customer inquiries, questions, and issues by diagnosing problems and providing the most appropriate technical solution in an accurate and timely manner.

Important Working Relationships
- The Application Engineer must be able to work closely with the customer on several levels from middle management to end user groups. Implementations are supported by distributed development teams and local offices. Close co-operation with these resources is a major requirement for this position. Communication language is English.
- The Application Engineer must develop and maintain strong and healthy working relationships with the Global teams remotely located worldwide.

Knowledge, Skills and Experience Required
- Educated to bachelor’s degree level either in Chemical Engineering or a relevant engineering discipline.
- Minimum 5 years’ experience in functional areas in industry domains.
- Excellent written communication skills, including the ability to produce technical specifications and training material.
- Ability to communicate well with customers, managers and AVEVA staff in the UK, and worldwide.
- Experience from working with Global Industries and EPC within the mentioned areas is preferred.
- Prior hands-on experience with AOC and legacy Wonderware products.
- Prior hands-on experience in HMI development and designing.
- Fluent in English (written & spoken).

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.

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