UX Researcher

6 days ago

Riyadh, Saudi Arabia Almosafer Full time

At Seera we use the latest technologies to empower our users to find their ideal flights,

hotels, and holiday packages 100 times a second. Our goal is to help users select the best flight or hotel options for their needs from among 500 airlines or from 1.2 million hotels worldwide on our platforms.

UX Research has been part of Seera from the beginning and the value of research has

been embedded into Seera’s product culture throughout the years. The Experience

Research team’s mission is to provide robust, rich, and actionable research to empower

product teams at every stage of the product development cycle.

As a researcher, you will be embedded within product teams of designers, PMs, and other cross-functional partners. You not only conduct best-in-class multi-method research, but you will support, drive and develop deep, research-driven product expertise.

Your research is focused on online and offline users - after all, most experiences with

Seera happen when travelers are not using our digital products. And you are at the front

lines of delivering insights from across our channels, making our products and services a truly global local product.

**UX RESEARCHER RESPONSIBILITIES**
- Experience conducting evaluative user research investigations remotely/in-person/in the field (e.g. formative and summative usability testing, card sorting, tree testing, etc.)
- Work closely with product teams to identify research topics.
- Work closely with customer care teams to identify research topics.
- You are experienced in running diverse research methods and are able to support and influence the different product teams with utilizing the suitable UX Research method(s) based on the project needs.
- Experience in conducting studies that address both user behavior and attitudes
- Generate insights that both fuel ideation and validate assumptions.
- Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys.
- Work cross-functionally with design, product management, customer support, engineering, and marketing.
- Communicate results and suggestions in compelling and creative ways
- Close collaboration with product owners, stakeholders, designers, engineers to define problem statements, success metrics, and facilitate a shared understanding of the solutions.
- You are capable of moderating user interviews in Arabic
- Bring insights about users by a variety of methods whether it be surveys, interviews, usability studies, or diary studies.
- Share findings with designers, engineers, product managers, and across the organization to create a better informed, and more empathetic product team.

**Requirements**:
**MINIMUM QUALIFICATIONS**
- 2+ years of industry research experience.
- Experience managing projects involving cross-functional teams.
- Experience and Knowledge in Human-Computer Interaction, Sociology, Psychology, Information Science, Computer Science, Product Design (or similar)
- Knowledge of user-centered design framework and methods
- Knowledge of quantitative, behavioral analysis, and statistical concepts
- Excellent collaboration, communication, and presentation skills, both written and verbal.
- Native Arabic speaking and Proficient in English.
- Flexibility to travel within the GCC.

**ADDITIONAL SKILLS**
- Visual and interaction design experience.
- Experience with research in Saudi or the Middle East.
- Experience with qualitative and/or quantitative data collection and analysis.
- Previous experience working in travel/e-commerce and omnichannel teams.

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