Restaurant Hostess

**Job Description**:
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- To work with the Food and Beverage team to ensure the achievement of strategic departmental goals, especially in the area of guest satisfaction. To be prepared to work flexible shifts at designated area to create a fully multi-skilled and productive Food and Beverage team.- Assist with implementing the Food and Beverage Essentials.
- Works closely with other Outlet associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Greets customers and seats guests accordingly.
- Deliver unprecedented personalization. Offer discreet recognition. Connect with guests’ passions and create memorable experiences.
- Work across all areas Food and Beverage Department, to ensure that guest expectations are exceeded and standards are consistently maintained.
- Maintain positive colleagues’ interactions with good working relationships.
- Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactory.
- Liaise and communicate effectively with all departments to ensure seamless transfer of information takes place.
- To be fully aware with Food and Beverage policies and procedures.
- To take active part in training programs to develop a team of multi skilled Food and Beverage Servers across all Food and Beverage outlets.
- Understand and strictly adheres to Rules and Regulations established in the associates handbook and the hotel’s policies concerning fire, hygiene, health and safety.
- Be aware of daily functions, events, VIP and group arrivals
- Provides smooth and efficient service at the Outlet ensuring the Rosewood standards are met at all times.
- Ensuring speedy, polite, guest friendly service at all times, aimed at providing elegant service to Rosewood brand standards always in accordance with pre-agreed service sequences. Helping in hands on way when needed.
- Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
- Welcoming the guest at the restaurant and makes sure he/she checks on correct reservation details (smoking or non-smoking, amount of guests etc.).
- Work closely with Dining Reservation Team
- Able to deal with guest’s waiting list and keeping the guest satisfied.
- Reservation confirmation calls.
- Know regular guest names and requirements and communicates to designated server/supervisor.
- Handling special requests and communicate effectively with the team and follow ups.
- Fully conversant with telephone etiquette, as per Rosewood standards.
- Full awareness on product knowledge and service throughout the hotel.
- Practice economy of food, beverage, paper supplies, electricity and water (practice recycling whenever possible).
- Ensuring restaurant set up is ready for service in timely and detailed fashion and is according to restaurant standards and checklists including table tops, buffets, side stations, and reception desk and general restaurant appearances.
- Handles reservations and blocks covers accordingly. Being able to optimize the turnover of tables and must have strong communication with the supervisors on the floor for updating reservation system for available tables.
- Reports any difficulty or problem supervisor for solution or follow up actions.
- Maintain high visibility ‘in the workplace’ and provide assistance to our guests in a pro-active way.