Mgr-front Office I

4 weeks ago

Riyadh, Saudi Arabia Marriott International, Inc Full time

**Job Number** 23142470

**Job Category** Rooms & Guest Services Operations

**Location** Courtyard Riyadh Olaya, 2759 Olaya District, Moussa Bin Nussair Street, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

**CORE WORK ACTIVITIES**

**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

**Supporting Management of Front Desk Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serving as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Responds to and handles guest problems and complaints.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
- Ensures employees understand customer service expectations and parameters.
- Interacts with guests to obtain feedback on product quality and service levels.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

**Managing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and control property occupancy.
- Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Supporting Human Resource Activities**
- Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
- Supports a departmental orientation program for employees to receive the appropriate new hire tr

  • Mgr-front Office

    1 week ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22214891 **Job Category** Rooms & Guest Services Operations **Location** Marriott Riyadh Diplomatic Quarter, 6781 Abdullah AlSahmi Street, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office...

  • Mgr Front Office

    2 weeks ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23111849 **Job Category** Rooms & Guest Services Operations **Location** Le Méridien Riyadh, King Abdullah Ibn Abdulaziz Road Al Woroud District, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager...

  • Mgr-front Office

    2 weeks ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24109211 **Job Category** Rooms & Guest Services Operations **Location** Diriyah Riyadh a Luxury Collection Hotel, One Marriott Drive, Ad Diriyah, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Front Office Lead

    7 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia PAUSEAWAY Full time

    Job Description:Riyadh, Saudi Arabia | PostedWe are seeking a highly skilled and experienced Front Office Supervisor to lead our front office activities and oversee the daily operations of the front desk team. The successful candidate will be responsible for managing guest experience throughout their journey, including facilitating check-ins and check-outs,...

  • Asstmgr-front Office I

    3 weeks ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23073100 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the...

  • Asstmgr-front Office I

    4 days ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 24041929 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Riyadh Northern Ring Road, Olaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the...

  • Front Office Coordinator

    2 weeks ago

    Riyadh, Saudi Arabia Hilton Full time

    A Front Office Coordinator assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. **What will I be doing?** As Front Office Coordinator, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an...

  • Front Office Intern

    1 day ago

    Riyadh, Saudi Arabia Hilton Full time

    A Front Office Intern assists in daily Front Office operations and works with customers and Guests as part of a project used to demonstrate your abilities to work in the hotel management sector. **What will I be doing?** As Front Office Intern, you will assist in daily Front Office operations and work with customers and Guests as part of a project used to...

  • Assistant Front Office Manager

    2 weeks ago

    Riyadh, Saudi Arabia Hilton Full time

    Assistant Front Office Manager An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office...

  • Assistant Front Office Manager

    2 weeks ago

    Riyadh, Saudi Arabia Hilton Full time

    An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. **What will I be doing?** As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members...

  • Front Office Manager

    2 weeks ago

    Riyadh, Saudi Arabia Ewaa Hotels Full time

    ***: Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department. **FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES**: Trains, cross -trains,...

  • Asstmgr-front Office

    6 days ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23047066 **Job Category** Rooms & Guest Services Operations **Location** Four Points by Sheraton Riyadh Khaldia, Imam Faisal Bin Turki Street, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Hotel Front Office Supervisor

    4 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Marriott International Full time

    Job DescriptionThis is a fantastic opportunity to join our team at Marriott International as a Hotel Front Office Supervisor. As a supervisor, you will be responsible for leading and managing the front office team to deliver exceptional customer service and drive revenue growth.Lead and manage the front office team to achieve business objectives.Provide...

  • Asstmgr-front Office

    1 week ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 22199780 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Riyadh, 2941 Makkah Al Mukarramah Rd, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Front Desk Officer

    4 weeks ago

    Riyadh, Saudi Arabia Robbert Murray & Associates Full time

    We are now hiring & now looking for a Front Desk Officer based in Riyadh, KSA to support Sr Management & team in the office. Our client is a leading independent water producer in Saudi Arabia. Requirements are as below; *Arabic Speaker is a must with at least 4-5 years of experience in the same role. *Strong attention to detail and ability to...

  • Front Office Head

    2 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Hyatt Regency Riyadh Olaya Full time

    About UsHyatt Regency Riyadh Olaya is a leading hotel in the heart of Riyadh, offering luxurious accommodations and exceptional service. We are committed to delivering an unforgettable experience to our guests, and we are seeking a talented Operations Director to join our team.Job DescriptionThe Operations Director will be responsible for managing the Front...

  • Front Office Manager

    4 weeks ago

    Riyadh, Saudi Arabia Boudl Hotels & Resorts Full time

    The Role SCOPE AND GENERAL PURPOSE Under the general direction of the General Manager and within the limits of local hotel policies and procedures, oversees and directs all aspects of Front office operations which shall include, but not be limited to the following: - Front Office. - Executive lounge. - Business center. - Guest relation. - Telephone. - Guest...

  • Front Office Manager

    2 weeks ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **Job Number** 23006886 **Job Category** Rooms & Guest Services Operations **Location** Aloft Riyadh, 2385 Olaya Street, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions...

  • Assistant Manager

    3 weeks ago

    Riyadh, Saudi Arabia Hyatt Regency Riyadh Olaya Full time

    Summary Join our dynamic team at the prestigious Hyatt Regency Riyadh Olaya! We're currently seeking a passionate and experienced professional to fill the position of Assistant Manager Front Office. **Your Responsibilities**: - Assist in managing the day-to-day front office operations - Ensure exceptional guest experiences - Train and supervise front...

  • Mgr-front Office I

    2 weeks ago

    Riyadh, Saudi Arabia Marriott International, Inc Full time

    **رقم الوظيفة** 23006886 **التصنيفات** Rooms & Guest Services Operations **الموقع** Aloft Riyadh, 2385 Olaya Street, Riyadh, Saudi Arabia, Saudi Arabia عرض على الخريطة **الجدول الزمني** Full-Time **هل تقع في مكان بعيد؟** N **إمكانية الانتقال إلى موقع آخر؟** N **نوع...