Branch Operations Team Leader

1 week ago

المملكة العربية السعودية, Saudi Arabia ParkerConnect Full time

**Responsibilities**:

- **Reports to the Branch Manager.**:

- **Responsible for Branch Service Operations covering specific defined region**

**(Central/East/West).**
- **Maximize revenue and profitability by focusing and driving operational excellence and execution within either operations or installation.**:

- **Lead, develop and coach the branch team to deliver the business budget (revenue, margin, cost control, collection and payables)**:

- **Mainly Responsible for Branch Operational Escalations from the Technicians / Supervisor and Coordinator. Response to escalations will be on top priority.**:

- **Drive operational review meetings, development and implementation of operational discipline (tools, processes).**:

- **Serve as an active member of DKSA leadership team with regular reports to Operations Manager.**:

- **Responsible to meet the KPIs of Branch Operations (i.e. timeliness of response, customer satisfaction and accuracy in solving field related concerns) on the Branch Level.**:

- **Monitors, Reports and Analyzes the Monthly Performance of Branch Operations Team**:

- **Ensures timely revenue recognition for committed budget numbers by making sure that all service jobs scheduled for invoicing are securely completed in the Branch on monthly basis.**:

- **Strongly supports Service Sales by bringing new business leads (AMC, OMC, T&M, Spare Parts and Replacement Business) in line with available opportunities within the Market.**:

- **Responsible for the development of Service Technicians and Engineers for the Branch. Making sure that they grow in terms of technical capability through proper training and education.**:

- **Ensures strong working business relationship with ASPs, Third Party workforce, Dealers and Contractors.**:

- **Overall responsible for the Performance Review and Evaluation for the Branch Operations Team.**:

- **Reviews and Monitors all Branch pending jobs on daily and weekly basis and drives to resolve them.**:

- **Responsible for closely monitoring and following the required parts for repair related jobs to minimize delays on job delivery.**:

- **Ensure compliance with EHS program for employees, ASP’s and subcontractor and track this progress**

***
**Job Requirements**:

- **Possesses an Engineering Degree from a reputable and recognized educational institution.**:

- **Has at least 3 years of experience as Operations Manager, managing a team of Technicians and Engineers and has a proven successful track record of running an HVAC Operations Business within Saudi Arabia or GCC Market.**:

- **Wide experience in working with Technicians, Engineers, Service Providers, Contractors and HVAC Replacement Projects in the Middle East market.**:

- **Strong Technical background on VRV/DX/Chillers/Controls and Airside products is a MUST**:

- **Demonstrates strong analytical skills, maturity in handling service manpower, strong oral and written communication skills to effectively communicate internally and externally with staff and customers.**:

- **Strong commercial understanding of Contracts, Payment Terms and other business related factors that drive Service Business and Operations.**:

- **Passionate and Committed about Service and Customer Satisfaction.**:

- **Good financial understanding**:

- **Have previously worked in Multi-National HVAC Company in Saudi Arabia or GCC market**

**Preferences**:

- **Preferred with Saudi Experience,**:

- **Field Service experience is preferred**:
**Min Experience**:
3 Years

**Salary**:
AED 22000

**Temp/Perm**:
Permanent

**Location**:
Saudi Arabia

**Posted Date**:
January 29, 2024

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