Officer - IT Support

1 week ago


الرياض, Saudi Arabia Six Flags Qiddiya City and Aquarabia Full time

**Job Objective**:
Support business operations through the IT strategy at Six Flags by operating as part of a core IT operational team.

**Job Duties**:
***Collective Responsibilities**:

- Comply with Six Flags Qiddiya’s code of conduct and ethics.
- Promote Six Flags Qiddiya’s vision, mission, and values while modeling desired behaviors.
- Spread and promote the Six Flags Qiddiya culture.
- Commit to Six Flags Qiddiya’s rules and regulations.
- Perform tasks directed toward achieving organizational goals.

**Job-Specific Responsibilities**:

- Provide IT support and services to all staff across the theme park, water park, and administrative offices.
- Deploy IT equipment and software as per standards across the complex.
- Respond promptly and provide timely updates for all support and service requests.
- Troubleshoot system, network, and hardware/software issues.
- Accurately record and action all incidents and requests in line with SLA.
- Manage daily support issues on-site and escalate to appropriate channels when needed.

**Additional Job Specifications**:

- Duties may include working weekends, early mornings, or late shifts, depending on business needs and park operating hours.
- Provide first-class IT support and service delivery, ensuring internal customer satisfaction through timeliness, accuracy, and high responsiveness.
- Comply with IT policies and procedures outlined by Six Flags, Aquarabia, and Qiddiya.

**Requirements**:
**Education**:

- Bacholer or Diploma degree in Information Technology or a relevant field.

**Experience**:

- Fresh IT graduates or up to 2 years of experience in a similar IT Support role.
- Experience in IT Operations in hospitality or a theme park (preferred).

**Skills**:

- **Technical Skills**: Windows, IT networks, POS systems, Office 365.
- **Languages**: Proficiency in English.

**Core Competencies**:

- Problem Solving.
- Client/Customer Focus.
- Teamwork.
- Communication.
- Adaptability.
- Values and Ethics.


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