Quality Enrolment
6 months ago
Uptading data on member’s recrods within assigned production/quality targets including data validation in line with Insurance policy and CCHI guidleines filter out fraud and anti-selection.
- Uptading data on member’s recrods within assigned production/quality targets including data validation in line with Insurance policy and CCHI guidleines filter out fraud and anti-selection.
- Schedules and directs deliveries and pick-ups for fulfillment & aligns suppliers on BUPA’s service level, policy and procedures on membership.
- Train customers on web access including providing input to marketing on the contents of training materials used.
- Validates all service costs charged by service providers to BUPA by maintaining all relevant records.
- Arranges packaging,shipping & receiving of all membership documents/fufillment and charge-back billing.
- Comply with all regulatory requirements to mitigate compliance risk
- Perform quality assurance tasks on all membership requests based on the QA process.
- Filing and maintainance of all updates to member records.
- Maintain supporting documentation for all charge-back billing.
- Preparing quality assurance report and maintaining audit trails of all QA tasks.
- Respond to all internal queries on the status of all job requests.
- Build relationships and coordinate with other departments, particularly the claims department, pricing department and IT to ensure clear communication
**Skills**:
- Medium level on Microsoft office
- Medium level on Microsoft office
- Good spoken and written communication skills ( bilingual )
- Typing (Words Per Minute): 30 wpm
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