Quality Assurance Specialist

3 weeks ago

Riyadh, Saudi Arabia Serco Plc Full time

Quality Assurance Specialist - A&FM Operations STCA
Make a difference every day

The Job Opportunity

We are currently looking to hire a Quality Assurance Specialist - A&FM Operations STCA to be based in Riyadh, KSA.
Serco is committed to delivering world-class citizen services in line with KSA’s Vision 2030.
Serco helps businesses and governments maximize ROI and extend the life of their assets. We manage their assets and people and use our data and insights to improve the experience of anyone who interacts with their products or services.

Key Purpose
The Client located in KSA has requested the services of a qualified A&FM consultancy team to provide advisory / strategic consultancy services for their Assets and Facilities Management (A&FM) operations in their distributed sites across the country.
The required role will be part of a team of qualified consultants and personnel to shape and deliver the operating model for county operations, the end-end services and transition to transformation. The role will support the appointed team as well as recommend, devise and implement the strategy on how to best operate Assets & Facility operations in a built environment.

Reason for role
In line with the wider group strategy, the contract will be the key catalyst in growing Serco’s reputation and involvement in A&FM Consultancy services within KSA. The consultancy team’s role is to support in the lead and delivery of Serco’s contractual obligations by ensuring the successful implementation of deliverables set forth.
The role typically reporting to the FM Expert but requires an adaptability to complex matrix project-based work, where functional and operational management may be fluid.

Key accountabilities
Liaise with team members and external consultants’ / service providers / contractors / sub-contractors in matters relating to service delivery.
This position may be required to carry out other tasks from time to time as directed by the line manager or a member of the Senior Management Team.

Essential Technical and Professional Skills 10 - 15 years’ experience in related field on national / international major initiatives and developments. 5-7 years of Quality Management / Audit experience in a senior role in consultancy services in managing projects or programs of a diverse and complex nature. Good knowledge of ISO 9001-2015 Standard. Significant experience in resolving complex problems to the satisfaction of all
Stakeholders. Possess good presentation skills and be able to market the benefits of quality to all stakeholders. Acts as a key contributor in a complex environment. Experience working with a mix of cultures in a large international company - Middle East experience is preferred. Fluent in English (Written and Spoken), Arabic speakers preferable.

Knowledge
Good knowledge of project quality management systems.
Possess good report writing and presentation skills and be able to market the benefits of quality to all stakeholders.
Knowledge of international asset management best practice, preferably in multiple sectors.
ISO 55000 desirable.
BPMN or Business Modelling knowledge desirable.
Asset Management Standards and Best Practises.
Maintenance Planning/ Work Control.
Asset Registration/ Information Management processes and systems.
CAFM/CMMS criteria, strategy and integration.
Cost Indices.
Life Cycle Planning.
Condition Assessments.

**Qualifications**:
ISO 9001 Certified Lead Auditor desirable.
Six sigma - black belt certification is a preference.
PMI - RMP certification is a preference.
Technically competent with a clear understanding of building services facilities management.
Basic safety qualifications.
Experience in the contract portfolio including operations, projects, transitions

HSQE Responsibilities and Information Security Responsibilities
Ensure compliance with the Serco Management System and all relevant business processes, procedures and work instructions to deliver all work with appropriate quality and governance standards.
Ensure security and integrity of all data provided including reporting performance, finance and customer information; reference Serco non-disclosure policy.
To exercise personal duty of care for their own health, safety and welfare and for those affected by their acts or omissions; reference SMS GSOP-HSE1-6 Serco organisational HSE responsibilities.
Ensure compliance with all training requirements of Serco and ensure adherence to these requirements at all times whilst in employment.
Report any accidents, incidents, breaches or potential breaches to appropriate management or the speak up process.

Working with Serco
At Serco, not only is the nature of the work we do important, everyone has important role to play.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improvi

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