IT Technician

-Requisition Number
EMEA10584
Employment Type
Full-time
Location
Riyadh

**What Is It Like To Work at Zimmer Biomet**:
At **Zimmer Biomet**, we believe in **The Power of Us**, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

**Zimmer Biomet Offers You An Exciting Position With Good Career Prospects in a Fast-growing International Business, And a Competitive Remuneration Package**
- Possibility to grow, develop, and be promoted within a Team
- Friendly, warm and creative atmosphere
- Healthy, inspiring, and international work environment
- Ongoing coaching and talent development
- Access to future career opportunities
- Hybrid work model
- Competitive reward packages
- Annual bonus
- Social and CSR events
- Wellbeing initiatives

**What You Can Expect**:
The onsite IT technician plays a vital role in providing comprehensive technical support to end-users within an international organization. As an integral member of the End User Computing Team, the technician is responsible for addressing and resolving IT support issues, deploying new services, and maintaining IT systems and hardware. Excellent communication skills in English and Spanish, combined with strong problem-solving abilities and enthusiasm for IT, are crucial to ensure a positive user experience. With a minimum of 4 years' experience in an ITIL-based IT Service Desk environment, the onsite IT technician contributes to the ongoing optimization and improvement of the organization's IT infrastructure.

**How You Create Impact**:

- Serve as an integral member of the End User Computing Team, addressing and resolving support issues assigned by the IT Service Desk..
- Monitor and track open incidents and requests, ensuring adherence to agreed-upon Service Level Agreements (SLAs).
- Work closely with the 3rd Level team to resolve less complex issues or provide "smart hands" support for backend IT systems.
- Develop training materials and conduct training sessions for end users and IT support staff, inform stakeholders in local language about upcoming changes.
- Liaise with various support teams and departments within the organization.
- Provide support for conference calls, online and onsite meetings, town halls, training sessions, and medium to large onsite events using standard audio-visual equipment.
- Maintain the IT asset database.
- Facilitate the onboarding of new hires and offboarding of departing team members.
- Distribute and maintain IT hardware for team members.
- Assist in the development and implementation of IT infrastructure improvement projects, such as network upgrades and system migrations.
- Collaborate with the IT team in the evaluation and procurement of new hardware and software solutions.
- Respond to emergency situations as needed to ensure mínimal disruption to IT services and business operations.
- Develop and maintain relationships with technology vendors and suppliers, negotiating contracts and service agreements as necessary.
- Continuously assess and optimize the performance of IT systems recommending improvements or upgrades as needed.
- Stay current with industry trends and emerging technologies, recommending new tools and solutions to enhance the organization's IT capabilities.

**What Will Make You Stand Out**:

- Minimum of 4 years' experience in an ITIL-based IT Service Desk environment within a PLC or Enterprise business in an international setting.
- Customer-focused with outstanding customer-facing skills.
- Demonstrated working knowledge of supported IT systems.
- Foundation-level ITIL knowledge.
- Valid driving license (category B).
- MCSA/MCSE certifications are an advantage.

**What Will Make You Successful**:

- Proficient in leading focused, friendly, and efficient support conversations with end-users.
- Highly organized, capable of tracking multiple concurrent activities and events.
- Excellent English language skills (minimum B2 level) and Spanish language proficiency; additional European languages are a plus.
- Positive attitude and enthusiasm for IT.
- Self-motivated with the ability to work independently.
- Adept problem solver with a continuous drive for improvement.
- Ability to perform well under high workloads or time pressure.
- Clear and concise communication skills in the local language of the organization.

**Who We Are**:
**Zimmer Biomet** is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to _alleviating pain and improving the quality of life for people around the world_.
- Looking to make an impact? Join us and make a difference._