Rebalancer

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 50 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

**About the team**:
Careem BIKE (a Careem Vertical) is now in Madinah KSA - introducing the first public network of electric bicycles and scooters. We are excited to help improve quality of life and encourage healthier living in the Kingdom of Saudi Arabia. The Careem BIKE stations in Medina advance Saudi Arabia’s sustainability agenda which is being delivered through Vision 2030 and the Saudi Green Initiative. We are looking for talented colleagues to join us in this exciting journey.

What you'll do:
The Bike Rebalancer team ensures bike availability at all of the stations in the assigned communities and promotes positive customer experiences. They should be passionate, efficient, and detail oriented. A Bike Rebalancer must be able to drive a trailer bike within the assigned communities. Must be willing to work in all weather conditions. In addition, a qualified Bike Rebalancer is expected to work independently, use a mobile device t o track and record information, and guarantee stations are safe and clean. They inspire customer confidence in the Careem BIKE network through direct interactions with system users while maintaining desirable levels of bike availability and station functionality.

Your Day to Day Activities May Include:

- Ensure the stations and bikes for cleanliness, safety, and operability.
- Carry out basic repetitive tasks such as cleaning parts, passing tools, preparing bikes for use, etc.
- Report identified repairs accurately for bike mechanics.
- Operate a Bike Trailer to move bikes around the network.
- Load/unload vehicles and trailers with bikes according to set SOPs.
- Timely report on duty as scheduled.
- Rebalance bikes to ensure even distribution across stations within the assigned area.
- Involvement in Station installation and relocation activities. (As & When)
- Work closely with Mechanics to ensure bikes are available and properly functioning.

**You are expected to**:

- Adhere to the Duty Plan and safety guidelines to meet the needs of the daily operations and special/additional events.
- Adherence and flexibility with duty roster/schedule whenever required.
- Ability to work independently with limited supervision.
- Provide positive customer interactions in the field and assist with registration, renting, or returning of bikes.
- Timely acknowledgement of Customer complaints on slack and respond once completed.
- This position may require frequent or prolonged standing, sitting, bicycling, bending, stooping, and lifting up to 30 kgs.
- Follow safe work practices and help to create a safe working environment.
- Understanding and execution of instructions to ensure compliance with ops requirements.
- Keep track of, and take responsibility for assigned equipment.
- Highlight challenges or areas for improvement identified on the field.
- Consistent communication and coordination within the team.
- Strict compliance with KSA regulations.
- Must be able to use heavy tools such as Pallet Jack Trolleys and Power equipment.

**What you'll need**:

- Ability to communicate, read and write English.
- Maintain a positive attitude within the team and work environment.
- Willingness to work outdoors.
- Respect cultural differences.
- Ability to follow instructions and execute assigned tasks.
- Willingness to work on holidays (when required).
- Must be able to have the ability to work various shifts, as assigned.
- Enthusiastically adapt to changes in the work environment
- Follow instructions, respond to management direction, communicate frequently, and regularly share feedback to improve performance.
- Effective communication and knowing how to maintain confidentiality.
- Willing to involve in additional responsibility

**What we’ll provide you**

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a Careem colleague you will be able to:

- Work and learn from great minds by joining a community of inspiring colleagues.
- Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
- Explore new opportunities to learn and grow every day.
- Enjoy the flexibility that comes with the trust of being an owner; work in a hybrid style with a mix of days at the office and at home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year.
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