F&b Supervisor

2 weeks ago

Medina, Saudi Arabia Crowne Plaza Hotels & Resorts Full time

**About us: -**

At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. We’re Making Business Travel Work by Bringing Humanity to Business Travel. We challenge the old world of business that’s overly formal, rigid and where guests feel like a room number not a person. We embrace the new world of business with caring and flexibility - through hotel colleagues who Dare to Connect

Dare to Connect is how we describe the Service Style at Crowne Plaza hotels. It shows we’re thinking and acting differently. We’re connecting with guests - and each other - in a more personal way. We’re showing our personalities (and sharing a little of ourselves) and learning more about the other personas a person, not as a room number or a co-worker. When we Dare to Connect, it means we:
Dare to Make the First Movewe are proactive and positivewe are the first to greet and say hello, and the first to take action and help our guests.

Adapt to the Momentwe might not be mind readers, but we can read our guest’s moods and needs and then change our pace, tone and take action so we can help a guest when they need it.

Relate to Business Needswe know that Modern Business Travelers need to be productive, so we make sure we prioritize the right things that help our guests do what’s important.

Enable Quality Downtimewe know our guests want more from their trip than just business, so we make an effort to get to know them and give them recommendations that help them make the most out of their free time.

**YOUR DAY TO DAY: -**
- Coordinates, supervises and executes the prompt efficient and courteous service of Food and Beverage to assigned areas/stations.
- Greets guests at table, presents menu, suggesting food and beverages and answers questions regarding the menu.
- Takes orders and relays same to waiter or directly to kitchen.
- Ensure that menu items, daily specials are available from the kitchen.
- Ensures that service is to established standards and efficient and that orders are properly executed.
- Ensures that service side station is fully stocked and in clean condition at the commencement of service.
- Ensures that tables are set up in accordance with established standards and all equipment clean and in good condition.
- Attends to guest's complaints and requests, refers same to Coffee Shop Manager/ Head Waiter, when necessary, records guest comments and activities in supervisors log book.
- Ensures that personal grooming of self and state of uniform is to required standard.
- Ensures that guest bills are correctly compiled and presented to guests in the established manner and correctly paid.
- Complies with Hotel's Health, Safety & Hygiene policy.
- Performs related duties and special projects as assigned.

**What WE NEED FROM YOU:

- **
- Reports directly to Restaurant Manager.
- Supervises and directs the activities of Food & Beverages.
- Interacts and cooperates with all colleagues to be involved.
- Interacts, cooperates with hotel departments as appropriate.

**Education**

High School Diploma or equivalent combination of education and work-related experience.

**Experience**

Typically 2-5 years F&B Captain / Supervisor role or related experience.

**Physical Requirement**
- Capable to perform work during rush periods.

**How do I deliver this?**

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

**What we offer:

- **

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel

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