Spa Manger

Manage all areas of salon operations.
- Manage opening and closing of salon.
- Complete all required reports in an accurate and timely manner.
- Manage salon P&L and ensures that expenses are effectively controlled.
- Manage bookings effectively to create highest productivity and maximize down time and quiet times first.
- Follow and reinforce proper sales techniques for sale of retail products.
- Ensure all staff are fully trained and regularly retrained in all services procedures and retail products.
- Ensure a first-class standard of service is delivered and maintained in salon to promote a positive client experience.
- Promptly and effectively resolve client concerns and complaints. Monitor via client feedback forms.
- Handle clients’ questions and concerns professionally and courteously.
- Set and monitor proper consultation procedures.
- Ensures that clients’ information is recorded and maintained effectively.
- Demonstrate awareness of competitors that are operating and will be opening in the area.
- Ensure you have a running shift schedule for all staff and that they are aware of their work schedule.
- Ensure you have the right number of staff to ensure days off as per policy.
- Propose marketing activities to grow the clients’ count and salon profitability.
- Ensure that staff update and maintain client record history for every service for the following reasons:

- a. Technical
- b. Client complaints
- In the absence of a receptionist, to take full responsibility for all the work in connection with receipts, bookings, records and money.
- Have complete knowledge and understanding of all services and products while educating clients in these areas.
- Actively promote the products, services, promotions and/or discounts available in meeting maximum sales goals.
- Communicate to the Area Manager any and all occurrences involving staff or clients in the salon that require attention.
- Carry out team briefings on a daily basis with all staff and ensure that they are on the path to achieving their sales targets.
- Implement measures to help poor performers improve.
- Coach, motivate and take disciplinary action to ensure smooth running of the salon.
- Provide accurate, appropriate and immediate responses to all requests by clients ensuring complete client satisfaction.
- Maintain a positive attitude and contribute toward a quality work environment.
- Ensure that personal grooming and appearance standards are maintained at all times.
- Maintain confidentiality and the highest degree of professional ethics at all times.
- Ensure you read the Standard Operations Manual, have a thorough understanding of and adhere to salon rules and regulations.
- Perform any other related duties as determined necessary by management.
- Monitor inventory levels to ensure adequate supplies are available to meet salon needs.
- Ensure companies assets and cash are protected at all times.
- Ensure that all faulty damaged items are written off properly.
- Ensure that consumables are effectively managed and written off properly.
- Ensure housekeeping standards are maintained at the highest level using the Salon Daily Checklist.
- Arrange for the repair of any damages in salon, using appointed Maintenance Company.
- Make sure that the salon is clean, presentable and all lights are working.
- Check for any damage in the salon that could hurt clients and colleagues.
- Replace or have any damaged equipment repaired.
- Reconcile delivery as per delivery receiving process.
- Inform supplier of shortage/excess and damaged boxes received from delivery.
- Follow-up with supplier to solve the discrepancy within 48 hours.
- Recruit, train, manage and evaluate salon staff to ensure that staffing level and performance meet salon needs.
- Complete Quarterly Staff Evaluation Form to monitor and drive individual and team sales productivity and refocus the team when necessary on priorities.
- Conduct salary reviews for all salon staff.
- Identifying training needs to improve team performance.
- Promote and maintain high standards of technical quality in the salon.
- Ensure all staff is adequately trained on products and technical techniques.
- Conduct daily 5 minutes briefings with the team.
- Conduct weekly meetings with the team.
- Ensure that the grooming and appearance standards of all staff are maintained at all times.
- Maintain the company standard through use of motivation or disciplinary procedure if required.
- Ensure all new recruits are developed and supported.
- Support staff in day to day HR issues, through an ‘open door’ policy.
- Always clock in and clock out at the store and ensure team members are doing the same.
- Review current practices and ensure savings are made where applicable.
- Ensure that cash deposits are made to the bank as per company policy.
- Drive initiatives in salon, and make recommendations for cost cutting.
- Review salon Petty Cash expenses and challenge expenses not required.

**PERSONAL CHARACTERIS