Front Office Manager

3 weeks ago

الخبر, Saudi Arabia Ramada Hotel Full time

Saudi Only

Hotel background

Preference will be given to someone with experience in Wyndham hotels

Minimum 4 Years' experience

Good in English, and good communication skills

**Specific Duties and Responsibilities**:
1.1 To communicate with Hotel Guests and other departments on a regular basis to ensure efficiency of service.

1.2 Directly communicate with the Assistant Front Office Manager regarding all points concerning the Reservations, Front Office and Guest Services departments.

1.3 To directly oversee Reservations and Rooms Revenue to ensure effective yield management.

1.4 To Supervise the Front Office employees, Guest Relations, Concierge team and Nights Department directly.

1.5 Review and maintain the departmental SOP’s, in line with the company quality standards manual and hotel policies.

1.6 Ensure all staff are aware of the required standards and action any deviancies with corrective training.

1.7 Demonstrate and encourage in others a total responsibility for exceeding expectations of internal and external customers (a standard of service second to none).

1.8 Ensure that the guests’ individual requests, complaints and appraisals are brought to your attention and dealt with promptly and efficiently.

1.9 Strive to achieve optimum levels of both Occupancy and Average Room Rate and thus maximise yield and profitability for the Hotel.

1.10 Set accurate ‘on the day’ rates, in response to our business needs - with a longer-term view.

1.11 Ensure all front office staff receive training in the reservations department

1.12 Ensure all sales leads from internal guests are collated and passed to the sales department.

1.13 Generate new & imaginative ideas in order to move the business forward.

1.14 Understand what is happening throughout the hotel, in local competitor hotels and how external influences can impact the hotel's performance.

1.15 Be able to identify business development opportunities for department and Golden Bujari Hotel.

1.16 Be aware of current & future economic trends.

1.17 Business ownership - ensure all staff members are aware of the company goals and targets and the part we all play in the overall success.

1.18 Control wage cost by using regularly casted rosters in accordance with business levels.

1.19 Forward plan & help to prepare budgets and forecasts accurately.

1.20 Ensure staff are following company & Hotel accounting procedures

1.21 Inspire your team and provide them with clear direction.

1.22 Lead by example and strive not to compromise standards, where standards may slip, inform the General Manager promptly and be prepared to act to rectify this situation in a responsible manner.

1.23 Encourage individuals and the team to achieve through promoting active involvement and providing support.

1.24 Through regular appraisal and communication, set challenging, achievable goals.

1.25 Keep informed & motivated; seek out appropriate training & development opportunities for you and your staff.

1.26 Ensure that all statutory training is maintained at an appropriate level in your dept.

1.27 Ensure that training records are maintained to standard.

1.28 Hold regular departmental meetings and keep a record of these meetings

1.29 Promote and provide a good structure of communication within the department and within Golden Bujari Hotel.

1.30 To communicate with the General Manager on an on-going basis all matters that could affect the smooth running of the department, resulting in poor service standards.

1.31 To carry out from time to time any duties as defined by the General Manager

1.32 To carry out Duty Management shifts on a rota basis

2.

2.1 To promote efficiency, confidence, courtesy and an extremely high standard of social skills.

2.2 To generally promote and ensure good inter-departmental relations.

2.3 To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.

**3. **Occasional Responsibilities**

3.1 To report any equipment failures /problems to Engineering Department.

3.2 Pass any maintenance requests to Engineering Department.

3.3 To participate in any Training /Developments schemes as recommended by senior management.

3.4 Assist the Duty Manager in any task outlined/detailed by him.

3.5 To comply with any reasonable request made by management to the best of your ability.

نوع الوظيفة: دوام كامل

الراتب المدفوع: ﷼٧٬٤٢٥٫٠٠ لكل شهر

التعليم:

- دبلوم (مفضل)

الخبرة:

- الفنادق: سنتان (مطلوب)

اللغة:

- الإنجليزية (مطلوب)

الموقع:

- Al Khobar (مطلوب)

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