Gmc Agent

Process incoming and outgoing calls accurately.
- Records and controls accurately wake up calls.
- Pages guests in co-operation with concerned departments.
- Records all entries on traffic sheet.
- Assists guest with international calls and directory queries.
- Calls guests by name whenever possible.
- Pages staff members when requested.
- Respect principles of guest privacy, no room numbers given out.
- Handles guest needs or request and reports complaints to the telephone supervisor.
- Reports on log book daily.
- Strictly abides by the standard policies and procedures governing instances or cases of emergency such as fire, bomb scare or any other critical situations.
- Points out to supervisor any defects of switchboard equipment.
- Maintains a clean work environment.
- Complies with hotels' Health, Safety and Hygiene policy.
- Reports anything considered as health or safety hazard and be aware of IHG Health & Safety Policy
- Performs related duties and special projects as assigned.