IT Support

**Gaming Center Help Desk Specialist**

**(Mahara Karting - XATION)**

Mahara Karting is looking for a self-motivated and skilled Help Desk, our help desk specialist is the first line of support for all IT-related issues.

Job duties would include building, configuring, deploying, monitoring, modifying, and repairing all computers, local network VR games, simulators & consul games.

**Responsibilities**:

- Provide support to the gaming center customers on a variety of IT-related issues.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure a timely resolution.
- Manage ticket requests and follow-up with Mahara staff.
- Install and maintain Windows and Mac operating systems (OS).
- Troubleshoot PC hardware and software.

**Requirements**:

- Customer Service
- Outstanding customer service skills
- Strong written and verbal communication skills, including the ability to communicate and present complex issues and analyses in an effective manner
- Good organization and time-management skills
- Reliability and dependability
- "Can do & solve" attitude
- Technical
- Extensive PC hardware experience (ability to build, diagnose, and repair computers, strong troubleshooting skills)
- Advanced knowledge of installing, maintaining, and troubleshooting Windows 7, 10, 11 and Apple OSX
- Basic to intermediate knowledge of network technologies (TCP/IP, DNS, DHCP)
- The scheduling of the necessary updates and backups
- Following up on the yearly license fees and renewal
- Other
- Willingness to work weekends
- Good time management and organizational skills
- IT knowledge and experience
- Passion for gaming & technology

Ability to commute/relocate:

- Dammam: Reliably commute or planning to relocate before starting work (required)