IT Officer

**Syarah **is on a mission to change how people buy their cars in Saudi and the Middle East. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and many more. Our goal is to turn car buying into an experience of delight, comfort and peace of mind.

We are on the lookout for ambitious, competitive, growth-minded professionals to help us continue to harness technology to delight our customers and achieve our ambitious growth objectives in the auto sector.

All **Syarah** employees are expected to work in accordance with **Syarah** core values: Tolerance, Transparency, Respect, Integrity and Positivity.

Role Summary:
The IT Officer is responsible for maintaining, supporting, and enhancing the IT infrastructure and systems within the organization. This role includes troubleshooting, managing network security, ensuring data integrity, and providing technical support to employees. The IT Officer will work closely with other departments to ensure efficient IT operations and support organizational growth through technology.

**Requirements**:
Key Responsibilities:
1. Software Management:

- Troubleshoot software issues and ensure proper updates and licensing.
- Manage user accounts, access permissions, and system backups.

2. Hardware Management:

- Oversee the procurement, setup, and maintenance of company hardware, including computers, mobile devices, and other equipment.
- Diagnose and resolve hardware malfunctions promptly.
- Maintain hardware inventory and manage warranties and replacements.

3. Networking:

- Design, implement, and manage the company’s network infrastructure.
- Ensure secure and efficient operation of internal networks, VPNs, firewalls, and internet connectivity.
- Troubleshoot network issues and optimize performance.
- Implement and maintain cybersecurity measures.

4. Technical Support:

- Provide timely and efficient IT support to employees, resolving issues related to hardware, software, and network systems.
- Assist with IT training for staff members to improve proficiency in using IT resources.

Qualifications:

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in an IT support or related role.
- Strong knowledge of hardware, networking, and software management.
- Proficiency with operating systems (Windows, Linux, macOS) and enterprise software.
- Knowledge of cybersecurity practices and data protection policies.
- Excellent problem-solving skills and ability to work under pressure.
- Strong technical and troubleshooting skills.
- Excellent communication and customer service abilities.
- Strong organizational skills and the ability to manage multiple tasks efficiently.
- **Preferred Experience**:

- Experience with Google Workspace.
- Familiarity with Linux systems.
- Experience in software companies.