Freight Coordinator

As a Freight Coordinator, you will be responsible for facilitating and coordinating the transportation of goods, ensuring smooth import and export processes, and maintaining efficient communication with clients and agents. Your role will involve managing various operational tasks, ensuring compliance with regulations, and providing exceptional customer service.

Key Responsibilities:
1. Freight Operations Management:

- Coordinate and oversee import and export operations, ensuring timely and cost-effective transportation of goods.
- Collaborate with overseas and local agents to handle freight inquiries and negotiate rates.
- Liaise with shipping lines, carriers, and third-party logistics providers to arrange shipments.
- Overseeing import and export operations.
- Releasing D/O.
- Preparing and sending Arrival notifications on a timely manner.
- Receiving and sending documents.
- Closing files operationally.

2. Client Relationship Management:

- Build and maintain strong relationships with clients, providing excellent customer service and addressing their freight-related inquiries and concerns.
- Prepare and present quotations to clients, ensuring accuracy and competitiveness.

3. Documentation and Compliance:

- Ensure all required documentation, such as shipping invoices, customs forms, and insurance certificates, are accurately prepared and processed.
- Ensuring hard copies of files are well maintained.
- Ensure compliance with relevant international trade regulations, customs requirements, and industry standards.

4. Operational Coordination:

- Collaborate with internal teams, including accounts, warehouse, and transportation, to ensure smooth operations and timely delivery of goods.
- Coordinate with the accounts team for payables and receivables related to freight operations.

5. Reporting and Communication:

- Generate regular reports on freight activities, including shipment status, key performance indicators (KPIs), and financial data.
- Communicate effectively with the Head of Freight Operations and other relevant departments, providing updates on operational performance.

Skill Set Requirement:

- Strong knowledge of international freight forwarding operations, import/export procedures, and logistics management.
- Excellent communication and interpersonal skills to effectively collaborate with clients, agents, and internal teams.
- Proficiency in relevant software systems and tools used in the freight industry, such as transportation management systems (TMS) and customer relationship management (CRM) software.
- Attention to detail and strong organizational skills to handle multiple tasks and prioritize accordingly.
- Problem-solving and decision-making abilities to address operational challenges and provide effective solutions.
- Knowledge of customs regulations, international trade compliance, and relevant industry standards.
- Ability to work under pressure in a fast-paced environment while maintaining accuracy and meeting deadlines.

Strong customer service orientation to ensure client satisfaction and retention.

Pay: ﷼4,000.00 - ﷼6,000.00 per month

**Experience**:

- Freight Forwarding: 4 years (required)

**Language**:

- English (required)