Domain Support Specialist
3 days ago
**Join our Team**:
**About this opportunity**
Domain Support Specialist is expected to Design and develop automation solutions for manual processes. Basic Telecommunication knowledge is an advantage. The resource will be part of the Ericsson ADM team to support the customer.
**What you will do**
MSDP LDA Support:
- Configure and maintain MSDP Tools (ITSM, OneFM, WFM-IFS, Business Intelligence, etc.).
- Handle user access management, Alarm Automation, and Network Inventory Management.
- Troubleshoot system/user issues and coordinate new feature testing and deployment.
- Train users on MSDP, including Automation & MicroStrategy.
Data Workflow Automation:
- Automate data processes using SQL or Python to improve efficiency and reduce manual intervention.
- Develop and maintain scripts and workflows for seamless data integration and reporting.
- Ensure data accuracy with automated validation processes.
Business Intelligence & Reporting:
- Create dashboards and reports in MicroStrategy to visualize trends, KPIs, and insights.
- Analyze data to support performance monitoring and data-driven decision-making.
- Maintain data quality, governance, and compliance standards in reporting.
**You will bring**
- Appropriate degree/diploma/BSc in Telecommunications
- 2 - 4 years of experience in Telecom or relevant required skill sets.
- Expertise in MSDP & Automation.
- Proficiency in SQL and experience with Python and MicroStrategy.
- Strong skills in data visualization, automation, and problem-solving.
- Familiarity with SharePoint and knowledge of data governance.
- Effective communication and coordination with global teams.
**Why join Ericsson?**
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**What happens once you apply?**
Click Here to find all you need to know about what our typical hiring process looks like.
**Primary country and city**: Saudi Arabia (SA) || Riyadh
**Req ID**: 757768
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