Sr. Service Engineer

7 days ago

Riyadh, Saudi Arabia Super Micro Computer Full time

**Job Req ID: 22556**

**About Supermicro**:

- Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.**Job Summary**:

- Support our Global Service network and help build a world class field engineering organization. Supermicro is seeking a talented and experienced Sr. Service Engineer to play a key role in providing our customers with high level customer service, support our global service network and help build a world class field engineering organization. This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests, diagnose problem, travel to customer site, repair and replace defective parts or system(s). As a Service Engineer, you provide the front line and escalation of technical issues, advice and support to customers in the operation and maintenance of complex Supermicro's products. You will also occasionally assist with installations, servicing and repairs of complex equipment at the same.**Essential Duties and Responsibilities**:

- On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
- Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times, and delivering and driving to meet SMCs Service Level Agreement (SLA)
- Ensure escalation situations are managed and corrected quickly and professionally
- Provide 2nd line support to the reseller/distributors in all aspects of customer support
- Experience with Enterprise solution product knowledge
- Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
- Provide and contribute information such as fault triage and training materials
- Run tests and simulations at our facility to assist with problem-solving
- Travel to the field to train and or resolve customer issues
- Train new service engineers
- Able to work under Technical Account Manager direction and take ownership of customer base
- Demonstrate ability to be self-sufficient in the field by resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Able to defuse challenging situations
- Manage time effectively; prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations
- Determines requirements and/or root cause of technical issues by working with customers
- Manage the day to day tickets assigned on the SMC Service Portal
- Experience with generating and presenting quality reports is a plus
- Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
- Travel is required (up to 25%)
- Deployment and maintenance (with a focus on Servers and GPU Systems, Networking, Cable management, FW/Bios Configuration

**Qualifications**:

- Bachelor’s degree in Computer Science, Computer Engineering, and Electrical Engineering preferred
- Looking for experienced Service Engineers that have deployed and maintained GPU A100 / H100 Nvidia GPU Platform knowledge. (V100 experience acceptable)
- 5+ years of experience in servicing complex Servers, Networking, and Storage Hardware. Specifically, a very high level of enterprise solution product knowledge (Data Storage types, Server, L3 Switches, Routers, SAS, iSCSI, FW, BIOS)
- Hands-on experience with servers (Supermicro, EMC, DELL, HP)
- Full professional proficiency in English (read/write/speak)
- Familiarity Linux is a must, must be able to demonstrate and navigation basic usage with Linux.
- Familiarity with BMC Tools (Such as SMC IPMICFG, SUM), or equivalent (iLO, iDrac)
- Familiarity with BMC Function a plus
- Can lift at least 50lbs
- Can stand for long periods

**Salary Range

  • Sr. Service Engineer

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Super Micro Computer Full time

    Job Req ID: 22556About Supermicro: Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global...

  • Sr Operations Engineer

    7 days ago

    Riyadh, Saudi Arabia Easy Recruit SA Full time

    Sr Operations Engineer Good day we are looking for Sr Operations Engineer to work for our client based in Saudi Arabia Purpose of the role: Responsible for ensuring that the company's systems are efficient and effective. They design more efficient workflows, improve equipment operations or optimize the use of resources. Their expertise in industrial...

  • Sr Operations Engineer

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Easy Recruit SA Full time

    Sr Operations EngineerGood day we are looking for Sr Operations Engineer to work for our client based in Saudi ArabiaPurpose of the role:Responsible for ensuring that the company's systems are efficient and effective. They design more efficient workflows, improve equipment operations or optimize the use of resources. Their expertise in industrial processes,...

  • Sr. Av Engineer

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Site Technology Full time

    Position - Sr. AV EngineerLocation - Umluj - Red Sea Project (Saudi)Shared basis accommodation & transportation12 years of experience. Relevant vendor certifications + University Degree in Electronics EngineeringAbility to commute/relocate: Riyadh: Reliably commute or planning to relocate before starting work (required)

  • Sr. Maintenance Mechanical Engineer

    2 weeks ago

    Riyadh, Saudi Arabia Eram Talent Full time

    Eram Talent, a division of ERAM Group, is seeking a skilled and experienced Sr. Maintenance Mechanical Engineer to join our team in the Oil & Energy industry. Eram Talent is an independent Talent Acquisition Consultancy with extensive expertise in providing outstanding recruitment solutions. Our global reach and network enable us to connect clients with...

  • Sr Engineer I Production

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Abdal Human Resources Full time

    We are looking for Sr Engineer I, Production - PP Bachelor - A chemical engineering degree minimum experience of 10 years in the polymer industry (polypropylene plants), preferred polymerization area.

  • Sr Engineer Process

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Energy Jobline Full time

    Sr. Engineer (Process) Preferred Gender Male Preferred Nationality Eastern Minimum Job requirements BS in Civil Engineering + 10 years of experience, 5 years as process engineer Selection criteria Related work Experience and Training, educational background, Technical and soft skills and represents a professional Personality Preferred major study in the...

  • Sr Engineer I Process

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Abdal Human Resources Full time

    We are looking for Sr Engineer I, ProcessProcess Engineer with bachelor's degree in chemical engineering .An engineering degree from recognised institution. 10 years minimum year of experience, Petrochemicals process familiarization.Specifically, Ethylene Cracker (EC), Propane Dehydrogenation (PDH), Utilities processes

  • Sr Engineer I Process

    2 months ago

    Riyadh, Saudi Arabia Abdal Human Resources Full time

    We are looking for Sr Engineer I, Process Process Engineer with bachelor’s degree in chemical engineering .An engineering degree from recognised institution. 10 years minimum year of experience, Petrochemicals process familiarization.Specifically, Ethylene Cracker (EC), Propane Dehydrogenation (PDH), Utilities processes

  • Sr Engineer I Process

    3 weeks ago

    Riyadh, Saudi Arabia Abdal Human Resources Full time

    We are looking for Sr Engineer I, Process Process Engineer with bachelor’s degree in chemical engineering .An engineering degree from recognised institution. 10 years minimum year of experience, Petrochemicals process familiarization.Specifically, Ethylene Cracker (EC), Propane Dehydrogenation (PDH), Utilities processes

  • Sr. Testing Engineer @ Siemens Mobility Ksa

    4 weeks ago

    Riyadh, Saudi Arabia Siemens Full time

    **Sr. Testing Engineer** Siemens Mobility (SMO) is the world’s leading provider of mobility solutions that enable the efficient, safe, and environmentally friendly transport of people and goods - and help improve the quality of everyday life for millions of people on all continents. Motivated by innovation, we develop intelligent solutions for the...

  • Sr. Testing Engineer @ Siemens Mobility Ksa

    1 day ago

    Riyadh, Saudi Arabia Siemens Full time

    **Sr. Testing Engineer** Siemens Mobility (SMO) is the world’s leading provider of mobility solutions that enable the efficient, safe, and environmentally friendly transport of people and goods - and help improve the quality of everyday life for millions of people on all continents. Motivated by innovation, we develop intelligent solutions for the...

  • Sr Civil Engineer

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Bechtel Full time

    Requisition ID:273303**- Relocation Authorized:International - Camp**: Telework Type:Full-Time Office/Project**:- Work Location:Riyadh**Company Overview:Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's...

  • Sr. Site Reliability Engineer

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Lucid Group inc. Full time

    Sr. Site Reliability Engineerat Lucid Motors Riyadh, Riyadh, SAU Leading the future in luxury electric and mobility At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and...

  • Sr. Refractory Technologist

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Fircroft Full time

    We are recruiting Sr. Refractory Technologists for a leading petrochemical company in Saudi Arabia.Two-year associates Technical Degree and 10-14 years experience or experience in petrochemical maintenance or engineering is required. 8-11 years experience should include providing technical support services for refractory/chemical resistant masonry,...

  • Sr Engineer I Production

    2 months ago

    Riyadh, Saudi Arabia Abdal Human Resources Full time

    We are looking for Sr Engineer I, Production - PP Bachelor - A chemical engineering degree minimum experience of 10 years in the polymer industry (polypropylene plants), preferred polymerization area.

  • Sr Engineer I Production

    3 weeks ago

    Riyadh, Saudi Arabia Abdal Human Resources Full time

    We are looking for Sr Engineer I, Production - PP Bachelor - A chemical engineering degree minimum experience of 10 years in the polymer industry (polypropylene plants), preferred polymerization area.

  • Sr Engineer I TAM planning

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Abdal Human Resources Full time

    We are looking for Sr Engineer I, TAM planning Bachelor's degree in Engineering - Mechanical, Instruments, Electrical or Industrial, At least 10 years' experience in the industrial business as Planner.Turnaround planning and scheduling, SAP PM module, Primavera P6 Certification

  • Sr Engineer Process

    2 months ago

    Riyadh, Saudi Arabia Energy Jobline Full time

    Sr. Engineer (Process) Preferred Gender Male Preferred Nationality Eastern Minimum Job requirements BS in Civil Engineering + 10 years of experience, 5 years as process engineer Selection criteria Related work Experience and Training, educational background, Technical and soft skills and represents a professional Personality Preferred major study in the...

  • Sr Engineer Process

    3 weeks ago

    Riyadh, Saudi Arabia Energy Jobline Full time

    Sr. Engineer (Process) Preferred Gender Male Preferred Nationality Eastern Minimum Job requirements BS in Civil Engineering + 10 years of experience, 5 years as process engineer Selection criteria Related work Experience and Training, educational background, Technical and soft skills and represents a professional Personality Preferred major study in the...