Mailroom Agent

**_Accountabilities_**

**_Role Documentation_**

**Country SA**

**Business Unit Express**

**Role Title Mailroom Agents**
**Department Logistics**

**Reports to Mailroom Supervisor**

**Role Purpose**

**Scope**

**Collection and Delivery**

Pickup and delivery deliver shipments safely and within the standard time frame. Prior with courier / collection all shipments must checked physically to ensure required paperwork’s avail and shipments in condition to travel in transit / deliver to customer

**Reporting / Documentation**

Prepare Debrief report at end of each working day. Complete all required paperwork for all collected shipments.

**Quality of Service**

Maintain and adhere all company standards related to personal appearance, vehicle cleanliness and paperwork prepared for customer shipments. Professional behavior and attitude attending customers.

**Security**

Ensure security of shipments, collected cash and company vehicle. Ensure to use padlock on vehicles at all times to secure customer shipments and company asset.

**Sales and Customer Service**

Deliver on time monthly invoices. Act as a messenger between customer and credit controllers in relaying customers queries in regards to billing and sell insurance on outbound shipments

**Sporh & SPR**

N/A

**Budgeted turnover year**

**Size of Budget (year)**

**Nb of FTEs**

**Nb of Direct / Dotted Line reports**

**Nb of countries**

**Other relevant dimension**
- To ensure the smooth execution of both Operational and Customer Service requirements for selected accounts in line with SLA’S agreed and the direction of the Mailroom supervisor and Manager.
- Collect and deliver a variety of customer shipments within a given area and time frame. Provide customers assistance and accurate information on their shipments and carry goods from them with appropriate and compete paperwork.

**_Competencies_**
- **MAJOR CHALLENGES**

Dealing with aggressive situations, traffics problems, collecting and securing cash collections.
- **DEGREE OF SUPERVISION**

Courier Leader and Supervisors.
- **PERSON S**PECIFICATION**

**3.1 Education**

High Secondary Education.

**3.2 Experience**

2 years service based experience with valid driving license.

**3.3 Technical Knowledge/Skills**

Good command of English

Basic knowledge of vehicles and its associated operating techniques.

Computer literacy preferable.

**Planning Organizing**

Establishing a course of action for self to accomplish goals. Establishing priorities on smooth execution of both Operational and Customer Service requirements deliveries and pickups.

**Communication**

Ability to communicate in most affective manner with customer and colleagues in the company. Convey clear and precise information to customers.

**Teamwork**

Work effectively with the team. Support and help others in performing their jobs efficiently. Be a guide for new staff.

**Etc**

**RCS Grading**

**Career Group**

**Career Stream**

**Job Family**

**Grade**

O

**Approval**

Date: Name/Function