Senior Product Manager
3 weeks ago
Persistence Recruitment proudly represents Saudi Arabia’s Public Investment Fund, leading recruitment efforts for the groundbreaking Sovereign Fund Culture and Tourism Destination Giga-Project. We are currently seeking an experienced Senior Product Manager specializing in Customer Experience to drive excellence in our digital initiatives.
**Key Responsibilities**:
**Product Ownership**:
- Take full ownership of the Customer Experience product portfolio, with a focus on Sitecore, Ticketing Platforms, and Event Management systems.
- Develop a deep understanding of customer needs and business objectives.
**Strategy and Vision**:
- Define the strategic vision for the Customer Experience product suite, aligning it with the overall objectives of the Giga-Project.
- Drive initiatives to enhance customer satisfaction and engagement.
**Stakeholder Collaboration**:
- Collaborate with cross-functional teams, including developers, designers, marketers, and business stakeholders, to bring the product vision to life.
- Ensure alignment between customer experience goals and the broader project strategy.
**Customer-Facing Role**:
- Act as the primary interface between the product team and customers, gathering feedback, understanding pain points, and championing customer-centric design.
**Communication and Presentation**:
- Effectively communicate the product strategy, roadmap, and value proposition to both internal teams and external stakeholders.
- Conduct engaging presentations to convey complex concepts in a clear and compelling manner.
**Interdisciplinary Leadership**:
- Lead and inspire a cross-functional team, fostering a collaborative and innovative environment.
- Mentor and guide team members towards achieving product excellence.
**Emotional Intelligence**:
- Demonstrate high emotional intelligence in understanding and responding to customer and team dynamics.
- Foster positive relationships and effective collaboration.
**Requirements**:
**Education**:
- Bachelor’s degree in Business, Marketing, Computer Science, or a related field. MBA is a plus.
**Experience**:
- Minimum of 7 years of experience in product management, with a focus on customer experience.
- Proven track record of successfully managing complex projects and delivering exceptional customer-facing solutions.
**Skills**:
**Proficiency in Sitecore, Ticketing Platforms, and Event Management systems.**
- Exceptional communication skills, both written and verbal.
- Strong interpersonal skills with a demonstrated ability to build relationships.
**Ownership Mindset**:
- Demonstrated ability to take ownership of products and drive them to success.
**Intercultural Knowledge**:
- Awareness and appreciation of diverse cultural nuances, with the ability to tailor experiences accordingly.
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