Operations Manager

1 week ago


Riyadh, Saudi Arabia Ewaa Hotels Full time

Operations Manager

**Responsibilities**:
Scope of duties: 4 STAR hotel Brand - 5 hotels

Location: Main Office

Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all revenue centers. Maintain effective cost controls in all areas.

Plan and direct the hotels main operations including quality, standards, cleanliness, guest satisfaction.

Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.

Work alongside all hotel managers to ensure the smooth running of the day-to-day operations.

Conduct regular operations meeting with all hotel managers to discuss routine operational matters, hotel and departmentatl performance targets and guest feedback.

Be responsible for maximizing profit through the consistent delivery of the highest standard of service.

Ensure consistent implementation and review of SOPs throughout all hotels.

Be responsible for all the day-to-day queries, complaints or problems that arise in the hotels.

Liaise daily with the hotel managers and sales department to forecast Hotels business on a weekly basis and plan accordingly.

Maximize financial opportunities and achieve pro-active up-selling environment throughout the hotels.

Promote a positive employee/managers relations culture through effective communication and regular team meetings.

Carry out regular inspections of all departments in the areas of guest service delivery, cleanliness, presentation, service delivery, employee presentation and grooming in all hotels.

Liaise with Human Resources department in the recruitment needs and talent acquisition.

Liaise with Finance department to ensure smart and analytical reporting system is in place.

Major player in setting budgets, targets, and monitoring operational expenses.

Hight Experience and vast knowledge in the operation of multi-properties.

Worked extensively in multi-properties environment

Ability to commute/relocate:

- Riyadh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How many years of experience as an Operations Manager?
- How many years have you worked in hotels?


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