Heart of House Manager

2 weeks ago

المملكة العربية السعودية, Saudi Arabia Hilton Full time

Duties & Key Responsibilities
- Come to work every day with a smile on your face
- Execute duties as assigned by the Guest Operations Manager & General Manager
- Be the main point of contact for all assigned TMs in HSK and be the link to the GOM
- Be a role model for others concerning brand-specific behaviours
- Manage the housekeeping team through times of stress, speedily resolve guest concerns and implement resolutions by using discretion and judgement
- Carry out the same HSK duties like your HSK Supervisors and HSK Hosts, but take on additional 'team leader' responsibilities such as motivating, praising, empowering, guiding, resolving conflicts, setting (team) goals, evaluating team progress and taking corrective actions to deliver expected team results when necessary
- Personally clean a few rooms every day and increase own cleaning hours in times of high occupancy
- Assist the Guest Operations Manager in interviewing and selecting HSK Supervisors and Hosts
- On-board and supervise Housekeeping Supervisors and Hosts
- Organise and provide regular Housekeeping training for all Team Members so they can help when required (can potentially be delegated to a HSK SV)
- Provide a positive work environment to Housekeeping team members that allows everyone to thrive and fulfil their potential
- Ensure that all Housekeeping TMs understand the purpose of their role and are equipped with the training and tools required to deliver great brand-specific guest experiences
- Ensure all Housekeeping team members are willing to roll up their sleeves and help with other operations during busy periods and as required - make sure you are willing to do the same too
- Monitor Guest Feedback (SALT; Social Reviews) relevant to HSK. initiate corrective actions immediately if necessary and keep the Guest Ops Manager informed on the HSK performance.
- Plan and coordinate TM tasks and monitor the quantitative and qualitative output
- Coach Supervisors and ensure they are assigned to their Team Members and champion responsibilities as required every 6 months
- Update the Guest Operations Manager (in regular team meetings) on the performance and progress of Supervisor 'coachees' and suggest development opportunities for them in the coming months. Team Leaders are responsible for the on-boarding of coachees, and execution of agreed development or performance improvement actions
- Under the leadership of the GOM, plan the work for the Housekeeping team effectively, distribute room-cleaning assignments and assign extra days off according to occupancy forecast
- Assign duties for HSK hosts in meeting & public areas, laundry and other heart of house areas
- Be responsible for all lost-and-found items
- Ensure that all Housekeeping labour costs are flexed according to levels of demand / activity, and that effective cost controls are in place
- Maintain par stock of guest supplies, cleaning supplies, linen and uniform and purchase in time when necessary
- Inspect public areas, heart of house and TM locker rooms daily

Support the overall management of the hotel by establishing effective working relationships with all other departments, ensuring a high level of cross departmental collaboration

**What are we looking for?**

Heart of House Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
- A high school certificate or equivalent
- High level of commercial awareness and cost control capabilities
- Proficiency, at a basic level, with computers and computer programs, including Microsoft Office
- Excellent leadership, interpersonal and communication skills
- Committed to delivering high levels of customer service
- Ability to work under pressure
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Knowledge of Workplace, Health, Safety and Hygiene is essential
- Strong communication skills
- A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Familiar with Property Management Systems
- Experience managing a department and Profit and Loss account
- High level of IT proficiency

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision "to fill the earth with the light and warmth of hospitality" unites us as

  • Heart of House Manager

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    Heart of House Manager A Heart of House Manager is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives. **What will I be doing?** As a Heart of House Manager, you are responsible for overseeing all housekeeping/Laundry...

  • Heart of House Manager

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    A Heart of House Manager is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives. **What will I be doing?** As a Heart of House Manager, you are responsible for overseeing all housekeeping/Laundry operations to deliver an...

  • Heart of House Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    Heart of House ManagerA Heart of House Manager is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.What will I be doing?As a Heart of House Manager, you are responsible for overseeing all housekeeping/Laundry operations...

  • Heart of House Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    Heart of House Manager Duties & Key Responsibilities - Come to work every day with a smile on your face - Execute duties as assigned by the Guest Operations Manager & General Manager - Be the main point of contact for all assigned TMs in HSK and be the link to the GOM - Be a role model for others concerning brand-specific behaviours - Manage the...

  • Heart of House Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Hilton Full time

    Heart of House ManagerDuties & Key Responsibilities Come to work every day with a smile on your face Execute duties as assigned by the Guest Operations Manager & General Manager Be the main point of contact for all assigned TMs in HSK and be the link to the GOM Be a role model for others concerning brandspecific behaviours Manage the housekeeping team...

  • House Manager

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia LEO INTERNATIONAL HRC Full time

    **House Manager - (KSA - Al Khobar)**: - Basic: Salary Accommodation, Transportation and other usual benefits. Applicant should have the following experience to get interviewed: - Must have experience working in Private families - Having private Housekeeping experience - Having running operations in regards with the house - working experience with...

  • House Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia LEO INTERNATIONAL HRC Full time

    House Manager - (KSA - Al Khobar):Basic: Salary Accommodation, Transportation and other usual benefits.Applicant should have the following experience to get interviewed:Must have experience working in Private families Having private Housekeeping experience Having running operations in regards with the house- working experience with families / Business...

  • Mgr-heart of The House

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Nº do Cargo** 24014854 **Categoria de emprego** Rooms & Guest Services Operations **Local** Nujuma a Ritz-Carlton Reserve, Ummahat Islands 2-3, Red Sea, Saudi Arabia, Saudi Arabia VER NO MAPA **Horário** Full-Time **Localização remota?** N **Remanejamento?** N **Tipo de cargo** Management - A Marriott International é uma empresa que oferece...

  • Heart of House Specialist

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    **Número de Empleo** 23143159 **Categoría de Empleo** Food and Beverage & Culinary **Ubicación** Le Méridien Riyadh, King Abdullah Ibn Abdulaziz Road Al Woroud District, Riyadh, Saudi Arabia, Saudi Arabia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Descripción del...

  • Mgr-heart of The House

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    No do Cargo Categoria de emprego Rooms & Guest Services OperationsLocal Nujuma a Ritz-Carlton Reserve, Ummahat Islands 2-3, Red Sea, Saudi Arabia, Saudi Arabia VER NO MAPAHorário Full-TimeLocalização remota? NRemanejamento? NTipo de cargo Management A Marriott International é uma empresa que oferece oportunidades iguais de trabalho. Temos como...

  • Heart of House Specialist

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    Número de Empleo Categoría de Empleo Food and Beverage & CulinaryUbicación Le Méridien Riyadh, King Abdullah Ibn Abdulaziz Road Al Woroud District, Riyadh, Saudi Arabia, Saudi Arabia VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Non-ManagementDescripción del TrabajoEl Limpiador de utilidades hace un papel...

  • Head of Pre-prep

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Downe House Riyadh Full time

    Downe House Riyadh is flourishing and growing rapidly since opening in September 2022 We are a premium British International school admitting boys and girls from Nursery to Year 4 and girls only from Year 5 to 13. I am delighted to offer this opportunity to committed teachers who want to make a huge difference at this exciting time of change in the Kingdom...

  • Secondary Teacher of Music And/or Drama

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Downe House Riyadh Full time

    Downe House Riyadh is flourishing and growing rapidly since opening in September 2022 We are a premium British International school admitting boys and girls from Nursery to Year 4 and girls only from Year 5 to 13. I am delighted to offer this opportunity to committed teachers who want to make a huge difference at this exciting time of change in the Kingdom...

  • Secondary Teacher of Biology And/or Psychology

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Downe House Riyadh Full time

    Downe House Riyadh is flourishing and growing rapidly since opening in September 2022 We are a premium British International school admitting boys and girls from Nursery to Year 4 and girls only from Year 5 to 13. I am delighted to offer this opportunity to committed teachers who want to make a huge difference at this exciting time of change in the Kingdom...

  • Learning Support Teacher

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Downe House Riyadh Full time

    Downe House Riyadh is flourishing and growing rapidly since opening in September 2022 We are a premium British International school admitting boys and girls from Nursery to Year 4 and girls only from Year 5 to 13. I am delighted to offer this opportunity to committed teachers who want to make a huge difference at this exciting time of change in the Kingdom...

  • Teacher of Computing and Ict

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Downe House Riyadh Full time

    Downe House Riyadh is flourishing and growing rapidly since opening in September 2022 We are a premium British International school admitting boys and girls from Nursery to Year 4 and girls only from Year 5 to 13. I am delighted to offer this opportunity to committed teachers who want to make a huge difference at this exciting time of change in the Kingdom...

  • In-house Lawyer

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia Jameson Legal Full time

    Our client is redefining the concept of sustainable living, and seeking to develop one of the most dynamic and connected projects in the world. They are now seeking to hire a lawyer who is capable of managing global partnerships and maintaining their commercial relations. Applicants should have seven or more years of legal experience working for...

  • Housing Manager

    2 weeks ago

    المملكة العربية السعودية, Saudi Arabia Marriott International, Inc Full time

    Job Number Job Category Human ResourcesLocation The Luxury Collection Red Sea (NEOM) Sindalah Island, One Marriott Drive, Red Sea (NEOM), Saudi Arabia, Saudi Arabia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYReports to the Director of Human Resources. Responsible for staff dormitory operations, including...

  • Senior Manager

    4 weeks ago

    المملكة العربية السعودية, Saudi Arabia Parsons Full time

    **“What You’ll Be Doing”** - Provide technical leadership and expertise in plumbing design, installation, and maintenance throughout all stages of the opera house project. - Oversee all plumbing-related aspects of the project, including planning, budgeting, scheduling, and resource allocation. Coordinate with other departments and contractors to ensure...

  • Intellectual Property Paralegal

    3 weeks ago

    المملكة العربية السعودية, Saudi Arabia Jameson Legal Full time

    A unique opportunity has arisen for a highly-qualified and experienced Paralegal to join a market-leading global company based in Saudi Arabia. This lucrative position sits within their Intellectual Property Department. The primary focus on the role is to support the performance of legal activities within a specifically assigned functional area, and assist...