Reservation Supervisor
2 days ago
Wyndham Garden Dammam is now seeking for a reservation Supervisor to join our team in Saudi Arabia, Dammam.
**Job Summary**
This position is responsible for responding to guest calls and enquiries about room reservations, to provide information and reserve rooms for guests. The Reservations supervisor will be well versed in promotion, events and pricing to meet the guests request. To completely adhere to the Standard and Procedures in performing his/her duties. All work will be in line with the hotel’s business plan and in accordance with Wyndham corporate policies and procedures, as well as local requirements and regulations.
**Key Responsibility
- Answer incoming calls and assist with reservations, confirmations, special request and general question about the hotel.
- Explain hotel products, service and other information about the hotel as required.
- Process, enter and confirm reservation as per the available inventory.
- To be well knowledgeable of current hotel events, activities as well as dining options and operation hours.
- Negotiate (if applicable) and close deals according to the season so that forecasted revenue will materialize.
- Maintain good relationship and harmonious camaraderie to clients and to company contacts to ensure return business.
- Assist at the Reception when required
**Miscellanies
- Attends meetings and trainings required by the Department Head or Hotel Management.
- Attends meetings and training as required.
- Continuously seeks to endeavor and improve the hotel’s efficient operation and knowledge of own job function.
- Ensures all requests and correspondence (e.g. from Department Head) are dealt with in a timely and accurate manner.
- Attends any property meetings that are relevant to the position.
- Is knowledgeable about corporate loyalty / Incentive Programs.
- Assists colleagues to perform similar or related jobs when necessary.
- Ensures guest satisfaction by attending to their requests and inquiries courteously and efficiently.
- Accepts flexible work schedule necessary for uninterrupted service to hotel guests and the hotel’s stakeholders.
- Maintains own working area, materials and company property clean, tidy and in good shape.
- Embraces the core values of Wyndham Hotels and is seen as a brand ambassador of WHG
**EXPERIENCE, CERTIFICATE & EDUCATION**
- Diploma or equivalent.
- Minimum of 2 years work experience in a similar position
**COMPANY OVERVIEW**:
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio—distinguished by our leading economy and midscale brands—delivers just that.
We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Registry Collection Hotels, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Alltra, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.
**Job Location**: Wyndham Garden Dammam, Building 6929, 18th Street, Dammam, Eastern Province 32242
Employment Status: Full-time
**Employment Disclaimer**
**What we expect from you**:
You will play an important part in our mission to make hotel travel possible for all by:
Being responsive, respectful and delivering great experiences to our guests, partners and communities.
Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.
Bring your best every day and strive to exceed expectations in all you do.
**What you can expect from us**:
With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:
Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.
Competitive salary and benefits, flexible work arrangements and exclusive team member discounts.
Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all
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