Captain

As a Captain, you are responsible for ensuring a smooth and enjoyable dining experience for guests. Your role involves supervising and coordinating the activities of the waitstaff, managing reservations, and maintaining a high standard of service. You play a pivotal role in guest satisfaction by overseeing the order-taking process, ensuring accuracy in food and beverage delivery, and addressing any customer inquiries or concerns. With strong communication skills, you contribute to a positive and efficient restaurant operation, creating an atmosphere that reflects the establishment's service standards.

**Key Job Responsibilities**:

- Supervise and coordinate the activities of the F&B Associates, ensuring efficient and effective service.
- Oversee the order-taking process, ensuring accuracy and timely delivery of food and beverages.
- Manage reservations, seating arrangements, and guest flow to optimize restaurant occupancy.
- Address customer inquiries, concerns, and special requests in a courteous and professional manner.
- Collaborate with kitchen staff to ensure timely preparation and delivery of orders.
- Monitor and maintain cleanliness and organization in the dining area.
- Train and mentor the F&B Associates, providing guidance on service standards and customer interactions.
- Uphold and enforce hygiene, safety, and sanitation standards in the restaurant.
- Collaborate with other departments, such as the kitchen and bar, to ensure seamless operation.
- Handle guest feedback and resolve issues promptly to enhance guest satisfaction.
- Assist in creating and maintaining a positive work environment for colleagues.
- Stay informed about menu items, specials, and promotions to provide accurate information to guests.
- Support the management team in implementing policies, procedures, and training programs.
- Conduct pre-shift briefings and debriefings to keep F&B colleagues informed and motivated.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.