Head Barista

**Responsibilities**:

- Administer purchasing and receiving procedures.
- Analyze service quality and customer satisfaction.
- Conduct staff performance assessment process.
- Contribute to innovation process within own scope of work in the business unit.
- Develop and motivate team members through capability development.
- Facilitate compliance with legislative and regulatory requirements.
- Implement loss/risk prevention.
- Lead team to implement change.
- Manage and implement business continuity plans.
- Manage compliance with food and beverage hygiene policies and procedures.
- Manage cost and quality controls.
- Manage crisis situations.
- Manage customer service.
- Manage food and beverage operations.
- Manage site/outlet and equipment maintenance.
- Manage training.
- Participate in dispute resolution.
- Excellent multitasking skills, critical thinker and problem-solving skills.
- Team player with good time-management skills.
- Strong communication skills.
- Multi-tasking, time management and organizational skills.
- Confidence to train new members of staff.

**Skills and Qualifications**
- Coffee certification/education experience is a must.
- Excellent communication and customer empathy skills.
- Willing to learn on the job to tackle new responsibilities.
- Leadership skills.
- At least 3 years experience in a Specialty Coffee company.

**Salary**: ﷼1,500.00 - ﷼6,000.00 per month

**Experience**:

- Head Barista: 3 years (required)