Business Analyst
6 months ago
Persistence Recruitment is partnering with Saudi Arabia’s Public Investment Fund (PIF) on a transformative Sovereign Fund Culture and Tourism Destination Giga-Project, with a budget of $17 billion USD. We are seeking a skilled Business Analyst with expertise in SAP C4C, Google Analytics, Databox, Sprinklr, Chatbots, and Data & Analytics.
**Key Responsibilities**:
**Requirements Gathering**:
- Collaborate with stakeholders to gather and document business requirements related to CRM systems and analytics tools.
- Conduct thorough analysis to identify process improvements, efficiencies, and opportunities for enhanced data-driven decision-making.
**Translating Business Needs**:
- Translate business needs into detailed technical specifications for the implementation of CRM solutions and analytics platforms.
- Ensure that IT solutions align with business objectives and contribute to the overall goals of the Giga-Project.
**CRM and Analytics Expertise**:
- Leverage expertise in SAP C4C, Google Analytics, Databox, Sprinklr, Chatbots, and other relevant tools to enhance CRM capabilities and data analytics.
- Provide insights and recommendations for optimizing the performance of CRM systems and analytics platforms.
**Collaboration and Coordination**:
- Coordinate with cross-functional teams to ensure that CRM and analytics projects align with organizational goals.
- Work closely with IT teams to ensure the seamless integration of CRM solutions and analytics tools.
**Monitoring and Reporting**:
- Monitor project progress, identify and mitigate risks, and ensure the delivery of high-quality CRM solutions and analytics products.
- Develop and present reports on CRM performance, user engagement, and other relevant metrics.
**Requirements**:
**Education**:
- Bachelor’s degree in Business, Information Technology, or a related field.
**Experience**:
- Proven experience as a Business Analyst with a focus on CRM systems, analytics, and related technologies.
- Familiarity with SAP C4C, Google Analytics, Databox, Sprinklr, Chatbots, and other CRM and analytics tools.
- Minimum of 4-6 years of industry experience.
**Skills**:
- Strong analytical skills and the ability to translate business needs into technical specifications.
- Experience in working with cross-functional teams and coordinating complex projects.
- Familiarity with data visualization tools and techniques.
**Other**:
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