Skin-care Expert

2 weeks ago

Riyadh, Saudi Arabia Chalhoub Group Full time

**Who we are**

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East, to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

**What you'll be doing**

Our Skin-Care Expert is responsible for achieving optimum sales and targets by ensuring a high level of customer service and professional standards and is responsible for giving skincare advice to their clients and guiding them through skin care and allergies routines with suitable products
- Build and maintain guest experience standards in order to build strong loyalty
- Address customers' queries about products, prices, availability, product uses, and services
- Communicate with customers to assess their needs, provide assistance in satisfying those needs and meet or surpassing customers’ expectations
- Advise customers on product ranges best suited to their needs
- Demonstrate usage and benefits of various brands and products
- Generate sales, while achieving line and sales targets, using makeup knowledge
- Push skin care sales during events, promotions, and launches
- Sell-out target tracking at store level
- Generate daily sales reports
- Participate in achieving incentives
- Track post-launch sales at the store level
- Ensure monthly make-up sessions are reached
- Ensure merchandising levels in the store are met as per the brand guidelines
- Ensure in-store stock replenishment on the appropriate shelves/counters, at appropriate times
- Report stock shortages using the stock order form
- Ensure stock receipt as per set procedures
- Analyse the client's needs and guide the client concerning the product needed and advise on usage
- Follow up on the client’s recovery
- Build own clientele and liaise remotely through multiple social media platforms to update on new releases
- Educate customers on the most appropriate range of products to use
- Recommend appropriate products to suit the skin type identified
- Demonstrate usage of various skincare products
- Ensure a high level of expertise while conducting professional facials
- Attend detailed training on products, their contents, and various unique points

**What you’ll need to succeed**
- Saudi National
- Previous experience in skincare
- Experience in retail
- Female Gender

**What we can offer you**

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package that includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits, click here.

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