Reservation Agent

About us Reliably Different - Welcome to voco, IHG’s new upscale brand. We call our Hotels voco. It means ‘to invite’ and ‘call together’ originating from Latin - representing our thoughtful, unstuffy and charming nature. Guests tell us that voco is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand. Whatever we’re up to, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality & Be distinctive Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG’s years of experience in delivering True Hospitality, voco Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters, that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world's first voco Hotel opened in November 2018 in Gold Coast, Australia and the first voco Hotel in Saudi Arabia will be opening soon in Al Khobar, Saudi Arabia. voco Al Khobar, a location like no other, connected to all the delights of the city, moments from shopping, dining and entertainment experiences. As Reservation Agent, you will work with trend data to respond to Guest inquiries so to develop strong relationships and maximize revenue opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage telephone and email inquiries in a prompt and professional manner and in accordance with brand standards ensuring accuracy and attention to detail at all times Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximize revenue Produce quotations and written confirmation to all clients Monitor guest satisfaction regularly and resolve any outstanding issues to ensure future business Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high-quality standards for relationship building, guest services, selling techniques, and billing and processing contracts Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - This vacancy is suitable of Handicap Person. - Knowledge of the hotel property management systems - Previous experience in the Reservations department within the 4 or 5-stars hotel is a must. - Higher education qualification equivalent in hospitality or related field - Positive attitude and good communication skills - Commitment to delivering a high level of guest service - Confident telephone manner Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve. "
What we need from you "Reliably Different - Welcome to voco, IHG’s new upscale brand. We call our Hotels voco. It means ‘to invite’ and ‘call together’ originating from Latin - representing our thoughtful, unstuffy and charming nature. Guests tell us that voco is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand. Whatever we’re up to, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality & Be distinctive Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG’s years of experience in delivering True Hospitality, voco Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters, that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world's first voco Hotel opened in November 2018 in Gold Coast, Australia and the first voco Hotel in Saudi Arabia will be opening soon in Al Khobar, Saudi Arabia. voco Al Khobar, a location like no other, connected to a