Srj - Government Relationship Officer (Aa)

1 month ago


Jeddah, Saudi Arabia Foreign & Commonwealth Office Full time

Job Description (Roles and Responsibilities)

The British Consulate General in Jeddah has a vacancy for a Government Relationship Officer on a fixed-term contract of one (1) year, with a possibility of renewal.

The jobholder will be responsible for the delivery of effective government relations duties, liaising with a wide range of Saudi government authorities to enable staff of the Consulate General (and the wider to Embassy) to obtain the necessary permissions to live, work, and perform their duties in Jeddah and to assist the Consulate General and its visitors in conducting their business in Jeddah.

The jobholder needs to have excellent verbal and written communication skills in English and Arabic and have good interpersonal and customer handling skills. There may be a requirement to work occasionally out of hours, including assisting with the arrival of staff/ VIPs or other protocol duties.

**Duties and responsibilities**:

- Dealing with the Saudi authorities regarding the smooth arrival and departure of UK Based Staff (UKBS) and Consulate VIPs/ visitors.
- Receiving, recording, organising, prioritising work as agreed with the Corporate Services Manager (CSM) and updating customers on progress.
- Arranging Ministry of Foreign Affairs (MoFA) clearance, employment visas, health cards, and Saudi IDs for staff.
- Liaising with the entities such as MoFA, Ministry of Interior (MoI), Customs, Traffic Department, and other consulates/ diplomatic missions as required.
- Assisting with driving licences and vehicle registrations for diplomatic staff.
- Arranging with Customs and contractors the release of unaccompanied airfreight, heavy baggage, and cargo for UKBS and/ or the Consulate.
- Arranging clearances for Diplomatic Bags.
- Obtaining visit visas for staff from other British Embassies/ Consulates.
- Obtaining visas from other embassies/ consulates to enable Consulate staff to carry out their duties abroad.
- Providing guidance about Saudi processes and procedures.
- Liaising with the Finance Team in the British Embassy Riyadh in preparing financial forms (SMF, DS, PO), handling utility bills, and Jeddah VAT claims.
- Taking part in part in Consulate’s emergency planning and response to a crisis affecting UK citizens.

The above list is not exhaustive and the jobholder will be required to be flexible and take on other ad hoc tasks as required.

**Key behaviours required**:

- Making Effective Decisions - Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.
- Managing a Quality Service - Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
- Working Together - Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.
- Delivering at Pace - Take responsibility for delivering timely and quality results with focus and drive.

**Eligibility**:
Essential qualifications, skills and experience
- Excellent communication skills in English and Arabic, both verbal and written (this will be tested at interview). Able to express ideas and messages clearly and concisely. Accurate typing and proofreading skills.
- Holds a clean and valid KSA driving license.
- A confident communicator with excellent interpersonal skills and proven ability to engage at all levels internally and with external contacts, and collaborate effectively across teams.
- Excellent customer service skills. Demonstrates courtesy and consideration in dealing with internal and external contacts.
- Strong work ethic and demonstrates high level of professionalism.
- Resourcefulness in solving problems and demonstrates good judgement.
- Ability to multi-task and respond quickly and flexibly to meet multiple and changing priorities.
- Proven record of organisational ability. Ability to prioritise and organise own workload and meet deadlines, while maintaining attention to detail and without compromising the quality of the work.
- Ability to work out of hours where required, including evenings and weekends.

Desirable qualifications, skills and experience
- Similar experience of working within an embassy or foreign diplomatic mission or equivalent; or as a PRO for a major multinational company.
- Experience of working in or dealing with the KSA Government: MoFA, Customs, MOI, and other KSA authorities.
- Knowledge of local Saudi labour laws and immigration, customs, and MoI rules and regulations.
- Required behaviours- Making Effective Decisions, Managing a Quality Service, Delivering at Pace, Working Together Application deadline Application deadline - day Application deadline - month Application deadline - year
- 9 May 2023

Grade
- Administrative Assistant (AA)

Type of Position
- Full-time, Fixed term, with possibility of renewal

Working hours per week
- 35

Region
-



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