Service Supervisor
18 hours ago
In this job you will need to work closely with Power Equipment Service leadership team for the Kingdom, ensuring that work is done in a manner that timelines are met without compromising on the quality. Principal responsibilities for this job are as below:
- Plan the work schedules on a weekly basis
- Work with service teams to resolve persistent mechanical. electrical or electronic faults affecting generator performance
- Ensure material planning is as per norms and that jobs adhere to these norms
- Progress repair, liaising with customer as necessary, and cost repair order prior to the vehicle being returned to the customer
- Make notes on customer’s copy of the Job Card of any additional service required and communicate with customer via the Customer Service team
- Follow correct procedures in obtaining customer approvals for work orders
- Ensure discipline in the workshop at all times
- Maintain strict compliance of Accounting and Material procedures
- Comply with Health and Safety procedures as laid down by the Company
- Perform in line with the Customer Satisfaction Program and motivate the rest of the team to follow suit
- To understand, comply and maintain the procedures associated with ISO 9000.
We are looking for:
1. Graduate with a specialization in Electrical or Mechatronics Engineering
2. 3-7 years of experience in a mid-level position in genset service
3. OEM-level training on a variety of genset brands and experience with a wide variety of configurations and high power ratings (\ >3000 kW)
5. Thorough knowledge of control panels, protection circuits
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