Application Support Lead
2 weeks ago
We are looking for an experienced IT professional to join our team as an Application Support Lead.
The successful candidate will be responsible for:
- Developing and implementing quality standards in IT services.
- Managing support teams and related unit administration.
- Providing accurate and timely support to end-users regarding system and application issues.
- Resolving complex malfunctions and escalating issues to specialized professionals when necessary.
- Maintaining awareness of local and international trends in banking operating systems.
- Developing or modifying applications as required.
- Monitoring the efficiency of applications used in assigned business areas.
- Collecting and analyzing reports on problems and issues identified from end-users.
- Participating in testing applications.
- Providing training and technical support to application end-users.
This is an exciting opportunity for an experienced IT professional to join our team and contribute to driving business excellence in IT services.
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