Program Coordinator

4 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia IE University Full time
Overview

We are seeking a highly organized and detail-oriented Program Coordinator to join our dynamic team at IE University in Riyadh. This is an exciting opportunity for a professional with excellent communication and project management skills to make a significant impact in the delivery of our Corporate Masters program.

The ideal candidate will be responsible for coordinating the day-to-day activities of the program, including managing communication flows, implementing guidelines and policies, and supporting faculty members to ensure a world-class experience for our corporate students.

This role requires strong customer management skills, the ability to work under pressure, and a high level of accountability. The successful candidate will have a minimum of 3 years of professional experience and advanced proficiency in English, with Spanish being a plus.

Responsibilities
  • Student Support: Meet with corporate students to solve issues, offer advice, and/or give support with empathy and professionalism on a daily basis.
  • Co-manage the relationship with class representatives together with other team members.
  • Support corporate students facing academic difficulties or overall challenges within the programs.
  • Manage communications with corporate students, including written regular communications and information points, presentations, and information sessions.
  • Use corporate student feedback to identify ways to improve their experience with IE.
Collaboration and Communication
  • Liaise with professors to communicate specific corporate student or group situations, request feedback, ensure timely submission of grades, syllabi, etc., and provide ongoing support to faculty members and teaching staff.
  • Collaborate with other IE Departments – such as Admissions, Marketing, Planning, Documentation, Student Services, Student Life, Registrar's Office, Maintenance Dept., International Mobility Office, etc. – to ensure a successful student experience.
Internal Development and Support
  • Offer support with the delivery of the Corporate Masters.
  • Attend to all administrative and logistical duties to ensure a smooth running of the department.
  • Assist participants and faculty before, during, and after the program.
  • Support program managers/admissions with sales-related duties.
  • Represent IE at promotional events (master classes, fairs, etc.).
  • Attend to all administrative duties to ensure a smooth running of commercial activities.
  • Participate in the management of onboarding processes, as well as daily interaction with participants and faculty.
  • Represent IE XL in face-to-face events on campus and outside.
  • Daily commercial activity and attention to participants.
  • Help with event organization. Take responsibility for corporate special program components, areas, initiatives, and projects.
  • Operational management of the annual budget.

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